MessageBird

collaboration > Instant Messaging & Chat Software > communication > chat > customer service > Customer Engagement Software > Support & Helpdesk Software > Ticketing & Help Desk Software

Customer Review
10
7
8.5

MessageBird is the largest cloud communications platform in terms of direct customer reach, as well as the only cloud communications platform with its own telecommunications carrier infrastructure. This proprietary technology enables global businesses to connect directly via SMS, voice, chat, and video with greater security, speed, and reliability than any other platform.

In-Depth Reviewer Comments

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App Pricing Page

Free	<ul> <li>2 named Inbox seats</li> <li>Up to 1,000 monthly Flow Invocations</li> <li>Access to all channels (Premium channels fees apply)</li> <li>Coach support</li> </ul>	0.00	Other
Custom	<ul> <li>Custom Inbox seats</li> <li>Unlimited Live Chat conversations</li> <li>Custom monthly Flow Invocations</li> <li>Priority support options</li> </ul>	Custom	Other

This app has yearly payment discounts available.

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Independent Reviewer Comments

Great as a WhatsApp function

Chandrakant Prem

My team has been using the WhatsApp function and they seem stoked. They can no concentrate on getting more customers than spending time on the current ones. Most activites for my backend team have been streamlined. The issue that I face is with their support team. My team keeps on asking questions to them and they take plenty of time to respong to the most basic queries, which many a times delays the work.

Pros:

N/A

Cons:

N/A

Flawless API INtegrations

Ted M.

I really love how the interface is so intuitive and user friendly. Anyone can use it without any problems. There are lots of different ways to communicate like SMS, WhatsApp, Email, Facebook Messenger, Twitter and many others. You can pay through PayPal too which is nice. The UI is very easy and intuitive to use. Navigating through the service, creating your messages, uploading your lists, and everything...

Pros:

Great API, very smooth

Cons:

Had a couple of times where the API timed out

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Customer Questions

Forzan V.

I see an unknown item on my bank statement from MessageBird, can you tell me what that is?

No answer has been provided yet. We have also reached out to the company for an answer.

MessageBird

Get MessageBird

Free

<ul> <li>2 named Inbox seats</li> <li>Up to 1,000 monthly Flow Invocations</li> <li>Access to all channels (Premium channels fees apply)</li> <li>Coach support</li> </ul>

0.00

Other
Custom

<ul> <li>Custom Inbox seats</li> <li>Unlimited Live Chat conversations</li> <li>Custom monthly Flow Invocations</li> <li>Priority support options</li> </ul>

Custom

Other

Mentimeter

Get Mentimeter

Free

<ul> <li>Unlimited presentations</li> <li>Up to 2 question slides</li> <li>Up to 5 quiz slides</li> <li>Unlimited presentations</li> </ul>

0.00

Month
Basic

<ul> <li>Unlimited questions<li <li>Import presentations</li> <li>Export results to Excel</li> </ul>

11.99

Month
Pro

<ul> <li>Create a team</li> <li>Collaborate with others</li> <li>Add your own branding</li> <li>Billed yearly</li> </ul>

24.99

Month
Enterprise

<ul> <li>Company-wide branding</li> <li>Single Sign-On</li> <li>Success manager</li> <li>SCIM</li> </ul>

Custom

Other

Vouch

Get Vouch

Free

<ul> <li>3 user seats</li> <li>Unlimited campaigns and video creation</li> <li>Instant hosted video sharing and embeds</li> <li>Video in 1080p HD</li> </ul>

Free

Month
Pro

<ul> <li>7 Additional user seats (10 total)</li> <li>Custom branding</li> <li>Unlimited HD downloads</li> <li>Custom subdomains</li> </ul>

99

Month
Teams

<ul> <li>10 Additional user seats (20 total)</li> <li>3 Workspaces</li> <li>Integrations: Highspot, SalesForce</li> <li>Dedicated support & 1:1 Slack channel</li> </ul>

299

Month

Orum

Get Orum

Free

<ul> <li>Take Orum for a spin and experience the boost in productivity</li> </ul>

Other
Launch

<ul> <li>Jumpstart your calling culture with unlimited dialing and voicemail drop</li> </ul>

Custom

Other
Ascend

<ul> <li>Dial internationally, unlock efficiency gains with team features like the Salesfloor and Live Listen</li> </ul>

Custom

Other
Beyond

<ul> <li>Enterprise-grade features that also take advantage of Orum's intelligence to enrich your data and connect with more prospects</li> </ul>

Custom

Other

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