Hotjar is a simple, visual approach to finding, organising, and expressing user requirements. It delivers product experience insights on how users act and what they care about, allowing product teams to bring genuine value to customers. The Analysis tools allow you to track and study user activity (see what they do), whereas the Feedback tools allow you to "hear" what they have to say (the Voice of User).
Behavior Analytics Tool
In-Depth Reviewer Comments
Hotjar is a different tool. It is basically a tool that shows you various metrics that can help for the website design and navigation.