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HotJar

analytics and intelligence > Analytics Software > marketing > Marketing Analytics Software > Web Analytics Software

Customer Review
7
7.0

Hotjar is a simple, visual approach to finding, organising, and expressing user requirements. It delivers product experience insights on how users act and what they care about, allowing product teams to bring genuine value to customers. The Analysis tools allow you to track and study user activity (see what they do), whereas the Feedback tools allow you to "hear" what they have to say (the Voice of User).

In-Depth Reviewer Comments

William Y.

Best for website optimization

Hotjar is a different tool. It is basically a tool that shows you various metrics that can help for the website design and navigation.

How did your team benefit the most?:

From a perspective of the design team it somewhat simplifies and makes it easy for them to create the best performing design layout.

One Major Feature That You Benefited From:

Heatmaps is its best feature so far it helps in understanding how visitors interact and engage with the website, it also shows data points that can be used to optimize site design for increasing engagement time.

How difficult is it to get started?:

It's a UI optimisation platform so it had to have a pleasing UI itself, learning about it wasn't really a challenge as it had sufficient resources that explains it's features.

One thing or feature you would improve:

I guess for sites like ours that handle large traffic on a daily basis it leaves you no choice but to upgrade to a premium plan, because free plan works on limited traffic.

Size of your organization:

50-100

Position or Role:

CMO

Why You Signed Up:

To optimize website UI for better performance

App Pricing Page

Basic	<ul> <li>35 sessions per day</li> <li>365 days data storage</li> <li>Heatmaps - Unlimited</li> <li>Data capture: Automatic & continuous</li> </ul>	0.00	Other
Plus	<ul> <li>100 sessions per day</li> <li>Events API: track user actions</li> <li>Filter and segment data</li> <li>Page Targeting - URL and events</li> </ul>	39.00	Month
Business	<ul> <li>Sessions per day - Starting from 500</li> <li>Identify API: track custom user attributes</li> <li>Filter by rage clicks</li> <li>Filter by u-turns</li> </ul>	99.00	Month
Scale	<ul> <li>Unlimited daily sessions</li> <li>Unlimted responses per month</li> <li>Dedicated customer success manager</li> <li>SAML single sign-on (SSO)</li> </ul>	Custom	Other

This app has yearly payment discounts available.

Get HotJar

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Customer Questions

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HotJar

Get HotJar

Basic

<ul> <li>35 sessions per day</li> <li>365 days data storage</li> <li>Heatmaps - Unlimited</li> <li>Data capture: Automatic & continuous</li> </ul>

0.00

Other
Plus

<ul> <li>100 sessions per day</li> <li>Events API: track user actions</li> <li>Filter and segment data</li> <li>Page Targeting - URL and events</li> </ul>

39.00

Month
Business

<ul> <li>Sessions per day - Starting from 500</li> <li>Identify API: track custom user attributes</li> <li>Filter by rage clicks</li> <li>Filter by u-turns</li> </ul>

99.00

Month
Scale

<ul> <li>Unlimited daily sessions</li> <li>Unlimted responses per month</li> <li>Dedicated customer success manager</li> <li>SAML single sign-on (SSO)</li> </ul>

Custom

Other

Text Blaze

Get Text Blaze

Basic

<ul> <li>Up to 20 snippets</li> <li>Up to 2,500 characters in a snippet</li> <li>Limited snippet sharing</li> <li>Trial forms support</li> <ul>

0.00

Other
Pro

<ul> <li>Up to 1,000 snippets</li> <li>Double the snippet sharing</li> <li>Full forms support</li> <li>Images in snippets</li. </ul>

2.99

Month
Business

<ul> <li>Billed yearly, per user per month</li> <li>Managed multi-user billing</li> <li>Last editor notifications for snippets</li> <li>Create teams with shared folders</li> </ul>

6.99

Month
Enterprise

<ul> <li>Event-level action data</li> <li>High touch support</li> <li>User trainings</li> <li>Implementation consulting</li> </ul>

Custom

Other

Pabbly

Get Pabbly

STANDARD

<ul> <li>Pabbly Connect - 24,000 Tasks/Month</li> <li>Pabbly Email Marketing - 15,000 Subscribers</li> <li>Pabbly Subscription Billing - $10,000 Monthly Revenue</li> <li>Pabbly Form Builder - 3 Forms</li> </ul>

49.00

Month
PRO

<ul> <li>Pabbly Connect - 50,000 Tasks/Month</li> <li>Pabbly Email Marketing - 30,000 Subscribers</li> <li>Pabbly Subscription Billing - $20,000 Monthly Revenue</li> <li>Pabbly Form Builder - 6 Forms</li> </ul>

99.00

Month
ULTIMATE

<ul> <li>Pabbly Connect - 100,000 Tasks/Month</li> <li>Pabbly Email Marketing - 60,000 Subscribers</li> <li>Pabbly Subscription Billing - $100,000 Monthly Revenue</li> <li>Pabbly Form Builder - 12 Forms</li> </ul>

199.00

Month
ULTIMATE PLUS

<ul> <li>Pabbly Connect - 200,000 Tasks/Month</li> <li>Pabbly Email Marketing - 120,000 Subscribers</li> <li>Pabbly Subscription Billing - Unlimited Revenue</li> <li>Pabbly Form Builder - 24 Forms</li> </ul>

Custom

Month

Mention

Get Mention

Free

<ul> <li>1 alert</li> <li>1,000 mentions</li> <li>3 social accounts</li> <li>1 user</li> </ul>

Month
Solo

<ul> <li>2 alert</li> <li>5,000 mentions</li> <li>5 social accounts</li> <li>1 user</li> </ul>

29

Month
Pro

<ul> <li>5 alert</li> <li>10,000 mentions</li> <li>10 social accounts</li> <li>Unlimited users</li> </ul>

99

Month
Pro Plus

<ul> <li>7 alert</li> <li>Standard alerts</li> <li>20,000 mentions</li> <li>15 social accounts</li> <li>Unlimited users</li> </ul>

199

Month
Company

<ul> <li>10+ alert</li> <li>Advanced alerts</li> <li>100,000 mentions</li> <li>Unlimited social accounts</li> <li>Unlimited users</li> <li>Account Manager</li> </ul>

Custom

Other

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HotJar

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