HotJar

analytics and intelligence > Analytics Software > marketing > Marketing Analytics Software > Web Analytics Software

Customer Review
7
7.0

Hotjar is a simple, visual approach to finding, organising, and expressing user requirements. It delivers product experience insights on how users act and what they care about, allowing product teams to bring genuine value to customers. The Analysis tools allow you to track and study user activity (see what they do), whereas the Feedback tools allow you to "hear" what they have to say (the Voice of User).

In-Depth Reviewer Comments

William Y.

Best for website optimization

Hotjar is a different tool. It is basically a tool that shows you various metrics that can help for the website design and navigation.

How did your team benefit the most?:

From a perspective of the design team it somewhat simplifies and makes it easy for them to create the best performing design layout.

One Major Feature That You Benefited From:

Heatmaps is its best feature so far it helps in understanding how visitors interact and engage with the website, it also shows data points that can be used to optimize site design for increasing engagement time.

How difficult is it to get started?:

It's a UI optimisation platform so it had to have a pleasing UI itself, learning about it wasn't really a challenge as it had sufficient resources that explains it's features.

One thing or feature you would improve:

I guess for sites like ours that handle large traffic on a daily basis it leaves you no choice but to upgrade to a premium plan, because free plan works on limited traffic.

Size of your organization:

50-100

Position or Role:

CMO

Why You Signed Up:

To optimize website UI for better performance

App Pricing Page

Basic	<ul> <li>35 sessions per day</li> <li>365 days data storage</li> <li>Heatmaps - Unlimited</li> <li>Data capture: Automatic & continuous</li> </ul>	0.00	Other
Plus	<ul> <li>100 sessions per day</li> <li>Events API: track user actions</li> <li>Filter and segment data</li> <li>Page Targeting - URL and events</li> </ul>	39.00	Month
Business	<ul> <li>Sessions per day - Starting from 500</li> <li>Identify API: track custom user attributes</li> <li>Filter by rage clicks</li> <li>Filter by u-turns</li> </ul>	99.00	Month
Scale	<ul> <li>Unlimited daily sessions</li> <li>Unlimted responses per month</li> <li>Dedicated customer success manager</li> <li>SAML single sign-on (SSO)</li> </ul>	Custom	Other

This app has yearly payment discounts available.

Get HotJar

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Customer Questions

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HotJar

Get HotJar

Basic

<ul> <li>35 sessions per day</li> <li>365 days data storage</li> <li>Heatmaps - Unlimited</li> <li>Data capture: Automatic & continuous</li> </ul>

0.00

Other
Plus

<ul> <li>100 sessions per day</li> <li>Events API: track user actions</li> <li>Filter and segment data</li> <li>Page Targeting - URL and events</li> </ul>

39.00

Month
Business

<ul> <li>Sessions per day - Starting from 500</li> <li>Identify API: track custom user attributes</li> <li>Filter by rage clicks</li> <li>Filter by u-turns</li> </ul>

99.00

Month
Scale

<ul> <li>Unlimited daily sessions</li> <li>Unlimted responses per month</li> <li>Dedicated customer success manager</li> <li>SAML single sign-on (SSO)</li> </ul>

Custom

Other

AiTrillion

Get AiTrillion

Free Trial

<ul> <li>Email Marketing</li> <li>Loyalty Rewards</li> <li>Product Reviews</li> <li>Web Push and more</li> </ul>

0.00

Month
Startup

<ul> <li>Upto 5,000 contacts</li> <li>75,000 Emails available per month</li> <li>Email Support Available</li> <li>Chat Support Available</li> </ul>

49.00

Month
Growth

<ul> <li>Upto 10,000 contacts</li> <li>150,000 Emails available per month</li> <li>Free Onboarding</li> <li>Free Data Migration from other apps</li> </ul>

99.00

Month
Premium

<ul> <li>From 1500 to 1,00,000 contacts</li> <li>15x Emails available per month</li> <li>Phone Support Available</li> </ul>

Custom

Month
Enterprise

<ul> <li>More Than 100,000 Customers</li> <li>Dedicated Support Via Phone, Email & LiveChat</li> <li>Smart Features Setup</li> <li>Advanced Email & Web Push Workflow Setups</li> </ul>

Custom

Other

HubSpot

Get HubSpot

Free

<ul> <li>2,000 email sends per calendar month, with HubSpot branding</li> <li>Up to 3 dashboards, each with 10 reports per dashboard</li> <li>1 blog, Includes HubSpot branding</li> <li>Standard web analytics dashboard</li> </ul>

0.00

Other
Starter

<ul> <li>Includes 1,000 marketing contacts</li> <li>MARKETING AUTOMATION - Form automation, Email automation</li> <li>REMOVE HUBSPOT BRANDING FROM - Forms, Email marketing</li> <li>GET HELP FAST - Email and in-app chat support</li> </ul>

50.00

Month
Professional

<ul> <li>Includes 2,000 marketing contacts</li> <li>AUTOMATE & PERSONALIZE ENGAGEMENT ACROSS CHANNELS - Omni-channel marketing automation, ABM tools and automation</li> <li>ORCHESTRATE EFFICIENT CAMPAIGNS - Collaboration tools, Campaign management</li> <li>OPTIMIZE CAMPAIGN CONVERSION - A/B testing, Ad conversion events</li> </ul>

890.00

Month
Enterprise

<ul> <li>Includes 10,000 marketing contacts</li> <li>MANAGE YOUR TEAMS & BRANDS - Single sign-on, Partitioning</li> <li>EXTEND THE PLATFORM - Custom objects, Salesforce custom object sync</li> <li>ADVANCE YOUR REPORTING - Multi-touch revenue attribution, Behavioral event triggers and reporting</li> </ul>

3200.00

Month

SocialBee

Get SocialBee

Bootstrap

<ul> <li>5 Social Accounts</li> <li>1 Workspace</li> <li>1 User Per Workspace</li> <li>10 RSS Feeds</li> </ul>

19

Month
Accelerate

<ul> <li>10 Social Accounts</li> <li>1 Workspace</li> <li>1 User Per Workspace</li> <li>50 RSS Feeds</li> </ul>

39

Month
Pro

<ul> <li>25 Social Accounts</li> <li>5 Workspaces</li> <li>3 User Per Workspace</li> <li>Unlimited RSS Feeds</li> </ul>

79

Month

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