HotJar

Customer Review
7
7.0

Product Promo Box

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HotJar

Behavior Analytics Tool

Owned By
Other OS
web app only
Mgmt Review
Get HotJar
  • paid

Hotjar is a simple, visual approach to finding, organising, and expressing user requirements. It delivers product experience insights on how users act and what they care about, allowing product teams to bring genuine value to customers. The Analysis tools allow you to track and study user activity (see what they do), whereas the Feedback tools allow you to "hear" what they have to say (the Voice of User).

HotJar Desktop View
HotJar Mobile View 1
HotJar Mobile View 2
Main Promo Image
HotJar App Functionality

In-Depth Reviewer Comments


William Y.
Best for website optimization

Hotjar is a different tool. It is basically a tool that shows you various metrics that can help for the website design and navigation.

How did your team benefit the most?:
From a perspective of the design team it somewhat simplifies and makes it easy for them to create the best performing design layout.
One Major Feature That You Benefited From:
Heatmaps is its best feature so far it helps in understanding how visitors interact and engage with the website, it also shows data points that can be used to optimize site design for increasing engagement time.
How difficult is it to get started?:
It's a UI optimisation platform so it had to have a pleasing UI itself, learning about it wasn't really a challenge as it had sufficient resources that explains it's features.
One thing or feature you would improve:
I guess for sites like ours that handle large traffic on a daily basis it leaves you no choice but to upgrade to a premium plan, because free plan works on limited traffic.
Size of your organization:
50-100
Position or Role:
CMO
Why You Signed Up:
To optimize website UI for better performance

App Pricing Page

Basic <ul> <li>35 sessions per day</li> <li>365 days data storage</li> <li>Heatmaps - Unlimited</li> <li>Data capture: Automatic & continuous</li> </ul> 0.00 Other
Plus <ul> <li>100 sessions per day</li> <li>Events API: track user actions</li> <li>Filter and segment data</li> <li>Page Targeting - URL and events</li> </ul> 39.00 Month
Business <ul> <li>Sessions per day - Starting from 500</li> <li>Identify API: track custom user attributes</li> <li>Filter by rage clicks</li> <li>Filter by u-turns</li> </ul> 99.00 Month
Scale <ul> <li>Unlimited daily sessions</li> <li>Unlimted responses per month</li> <li>Dedicated customer success manager</li> <li>SAML single sign-on (SSO)</li> </ul> Custom Other
This app has yearly payment discounts available.
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Customer Questions

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HotJar
Get HotJar
  • Basic
    <ul> <li>35 sessions per day</li> <li>365 days data storage</li> <li>Heatmaps - Unlimited</li> <li>Data capture: Automatic & continuous</li> </ul>
    0.00
    Other
  • Plus
    <ul> <li>100 sessions per day</li> <li>Events API: track user actions</li> <li>Filter and segment data</li> <li>Page Targeting - URL and events</li> </ul>
    39.00
    Month
  • Business
    <ul> <li>Sessions per day - Starting from 500</li> <li>Identify API: track custom user attributes</li> <li>Filter by rage clicks</li> <li>Filter by u-turns</li> </ul>
    99.00
    Month
  • Scale
    <ul> <li>Unlimited daily sessions</li> <li>Unlimted responses per month</li> <li>Dedicated customer success manager</li> <li>SAML single sign-on (SSO)</li> </ul>
    Custom
    Other
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ConvertKit
Get ConvertKit
  • Free
    <ul> <li>Free for 300 subscribers</li> <li>Unlimited landing pages & forms</li> <li>Send email broadcasts</li> <li>Sell digital products & subscriptionsv </ul>
    0.00
    Other
  • Creator
    <ul> <li>For up to 300 subscribers</li> <li>Live chat & email support</li> <li>Free migration from another tool</li> <li>Automated funnels & sequences</li> </ul>
    15.00
    Month
  • Creator Pro
    <li>Facebook custom audiences</li> <li>Newsletter referral system</li> <li>Subscriber scoring</li> <li>Advanced reporting</li> </ul>
    29.00
    Month
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Statusbrew
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  • Standard
    <ul> <li>Up to 10 social profiles</li> <li>5 users</li> <li>Facebook & Instagram Ad comment moderation</li> <li>Social media publishing</li> </ul>
    179.00
    Month
  • Premium
    <ul> <li>Up to 15 social profiles</li> <li>8 users</li> <li>Sentiment analysis</li> <li>Assignment & approval workflows</li> </ul>
    299.00
    Month
  • Enterprise
    <ul> <li>Separate client logins</li> <li>Dedicated Account Manager</li> <li>Custom Integrations</li> <li>SAML Single sign-on support</li> </ul>
    Custom
    Other
  • Agency Plans
    <ul> <li>Customize the plan for each client starting for just $49/mo per client</li> </ul>
    Custom
    Other
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Benchmark Email
Get Benchmark Email
  • Free
    <ul> <li>Upto 500 Contacts and 3500 emails per month</li> <li>Responsive Email Templates</li> <li>Email Delivery Management</li> <li>Basic Drip Campaigns</li> </ul>
    0.00
    Other
  • Pro
    <ul> <li>Price per 500 Contacts and unlimited emails per month</li> <li>Behaviour-based Emails</li> <li>Advanced Segmentation</li> <li>Website Tracking</li> </ul>
    15.00
    Month
  • Enterprise
    <ul> <li>Live Engagement Reports</li> <li>Click Heatmap Reports</li> <li>Opens by Device Reports</li> <li>Google Analytics Tracking</li> </ul>
    Custom
    Other

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