LiveAgent

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LiveAgent

Customer Support Software for Teams

Owned By

Quality Unit, LLC.

Other OS

Android

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iOS

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Mgmt Review
  • free
  • paid

LiveAgent is a cloud-based Help Desk solution for excellent customer support. LiveAgent enables you to streamline all your communication channels into one universal inbox, which your customer support team can access. The company states users can increase productivity by taking advantage of its customer segmentation, automation, built-in CRM, powerful analytics package, and gamification features.

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In-Depth Reviewer Comments

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App Pricing Page

Free <ul> <li>7 days ticket history</li> <li>1 chat button</li> <li>1 phone number</li> <li>1 email address</li> </ul> 0.00 Other
Ticket <ul> <li>Unlimited ticket history</li> <li>Unlimited email addresses</li> <li>Advanced reporting</li> <li>Customer portal + forum</li> </ul> 15.00 Month
Ticket+Chat <ul> <li>Unlimited chat buttons</li> <li>Feedback management</li> <li>Real time visitors monitor</li> <li>Proactive chat invitations</li> </ul> 29.00 Month
All-inclusive <ul> <li>Call center support</li> <li>Call routing and transfers</li> <li>Hardware IP phone</li> <li>Unlimited call recordings</li> </ul> 49.00 Month
This app has yearly payment discounts available.

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Customer Questions

No one has asked any questions yet.
  • Free
    <ul> <li>7 days ticket history</li> <li>1 chat button</li> <li>1 phone number</li> <li>1 email address</li> </ul>
    0.00
    Other
  • Ticket
    <ul> <li>Unlimited ticket history</li> <li>Unlimited email addresses</li> <li>Advanced reporting</li> <li>Customer portal + forum</li> </ul>
    15.00
    Month
  • Ticket+Chat
    <ul> <li>Unlimited chat buttons</li> <li>Feedback management</li> <li>Real time visitors monitor</li> <li>Proactive chat invitations</li> </ul>
    29.00
    Month
  • All-inclusive
    <ul> <li>Call center support</li> <li>Call routing and transfers</li> <li>Hardware IP phone</li> <li>Unlimited call recordings</li> </ul>
    49.00
    Month
Juphy
  • Starter
    <ul> <li>Price per person</li> <li>Up to 5 Channels</li> <li>6 Months History</li> <li>Team Collaboration</li> </ul>
    25.00
    Month
  • Growth
    <ul> <li>Up to 10 Channels</li> <li>Unlimited History</li> <li>All Core Features</li> <li>Ads Comments</li> </ul>
    45.00
    Month
Intercom
  • Support
    <ul> <li>Human support: Live chat for support, Team inboxes</li> <li>Self-serve support: Help articles, Conversational bots</li> <li>Proactive support: Targeted messaging, Product Tours</li> </ul>
    Custom
    Other
  • Engage
    <ul> <li>Engagement and adoption: Outbound email and in-product messaging, Push messages & notifications</li> <li>Optimize performance: A/B testing & control groups, Message versioning</li> <li>Personalize targeting: Custom events and customer segments, Salesforce & Marketo integrations</li> </ul>
    Custom
    Other
  • Convert
    <ul> <li>Website conversion: Conversational chatbots, Live chat for sales</li> <li>Manage leads: Multiple team inboxes, Automatic meeting booking</li> <li>Prospect data: Salesforce & Marketo integrations, Reverse IP lookup and data enrichment</li> </ul>
    Custom
    Other
Close
  • Starter
    <ul> <li>Up to 3 Users</li> <li>Lead, contact, and opportunity storage</li> <li>Smart Views (saved lead lists)</li> <li>Email support and help center</li> </ul>
    29.00
    Month
  • Basic
    <ul> <li>Up to 30 users</li> <li>Call forwarding</li> <li>Custom fields</li> <li>External phone numbers</li> </ul>
    69.00
    Month
  • Professional
    <ul> <li>Up to 100 users</li> <li>Email and domain filtering</li> <li>Bulk email sending</li> <li>Email sequences</li> </ul>
    99.00
    Month
  • Business
    <ul> <li>Unlimited users</li> <li>Predictive Dialer</li> <li>Custom roles & permissions</li> <li>Built-in call coaching</li> </ul>
    149.00
    Month

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