CometChat

communication > chat > collaboration > Instant Messaging & Chat Software > customer service > Customer Engagement Software

Customer Review
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9.0

CometChat allows businesses and developers to add voice, video, chat and text to their apps and websites. It is an in-app communication platform that delivers scalable, secure and convenient solutions that creates meaningful user-to-user engagement for growing businesses. Some solutions provided by the platform include- UI kits, chat widgets, SDK (software development kit) and APIs (application programming interface).

In-Depth Reviewer Comments

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App Pricing Page

Startup	<ul> <li>Price for 1K monthly active users (5% concurrency included)</li> <li>All core & key chat features</li> <li>Integrate using Chat Widgets, UI Kits & SDKs</li> <li>GDPR Compliance</li> </ul>	149.00	Month
Growth	<ul> <li>Email + SMS Notifications</li> <li>Stickers, Reactions, Message Translations</li> <li>Real-time document & whiteboard sharing</li> <li>Moderation Features</li> </ul>	399.00	Month
Scale	<ul> <li>Voice transcription</li> <li>Polls & smart replies</li> <li>Sentiment analysis & in-flight message moderation</li> <li>HIPAA Compliance</li> </ul>	749.00	Month
Enterprise	<ul> <li>Scale to millions of users</li> <li>99.9% SLA & Enterprise support with private Slack channel</li> <li>Shared, dedicated or on-premise deployment</li> <li>Global CDN</li> </ul>	Custom	Other

This app has yearly payment discounts available.

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InsiderApps Video Reviews

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Independent Reviewer Comments

Feature rich chat APIs and SDKs

Leonore Lia

CometChat is great. Many language SDK support: JavaScript, iOS Swift & Andriod Kotlin, User customizable UI and continuous feature enhancement & bug fixing.

Pros:

N/A

Cons:

N/A

Great Product

Øystein Alexander

We are very happy with the product and services. Our team loves CometChat, earlier we were using Applozic and CometChat is 100x better than them.

Pros:

N/A

Cons:

N/A

Neat and clean UI but expensive

Richard K. W.

What I like about the application is that their system allows to auto generate URL favicons and video file thumbnails. There are constant updates for the application which causes the flow of work to break at times and also glitching the data. A little steep on the pocket.

Pros:

N/A

Cons:

N/A

The best chat API out there

Jacob Sathern

Smooth API and fast integration... It is one of the best chat integrations you can have for your application. One small snag is that we had a bit of trouble with our responses but it seemed to likely just be a caching issue.

Pros:

N/A

Cons:

N/A

Lovely integration

Ted M.

In-app chat for our new local commerce start-up (think grubhub but for local boutiques and other businesses). Easy to install and implement. We have not converted to the paying program yet because we have not launched. This feature alone (testing for free) makes this hugely valuable to us.

Pros:

Free to implement on your early build.

Cons:

Not sure how this scales, but we are confident it will work.

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Customer Questions

Shweta T.

Do you use Docker-swarm as an option for deployment?

No answer has been provided yet. We have also reached out to the company for an answer.

CometChat

Get CometChat

Startup

<ul> <li>Price for 1K monthly active users (5% concurrency included)</li> <li>All core & key chat features</li> <li>Integrate using Chat Widgets, UI Kits & SDKs</li> <li>GDPR Compliance</li> </ul>

149.00

Month
Growth

<ul> <li>Email + SMS Notifications</li> <li>Stickers, Reactions, Message Translations</li> <li>Real-time document & whiteboard sharing</li> <li>Moderation Features</li> </ul>

399.00

Month
Scale

<ul> <li>Voice transcription</li> <li>Polls & smart replies</li> <li>Sentiment analysis & in-flight message moderation</li> <li>HIPAA Compliance</li> </ul>

749.00

Month
Enterprise

<ul> <li>Scale to millions of users</li> <li>99.9% SLA & Enterprise support with private Slack channel</li> <li>Shared, dedicated or on-premise deployment</li> <li>Global CDN</li> </ul>

Custom

Other

Mopinion

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Growth

<ul> <li>Unlimited Feedback Forms </li> <li>Unlimited Feedback Responses </li> <li>Email Support</li> <li>Data Processing Agreement </li> </ul>

289.00

Month
Turbo

<ul> <li>Website (PAGEVIEWS / MONTH): 8,000,000</li> <li>Email (EMAIL / MONTH): 1,000,000</li> <li>In-App (USERS / MONTH): 400,000</li> </ul>

699.00

Month
Enterprise

<ul> <li>Dedicated Success Manager</li> <li>Regular Team Consultations </li> <li>Onboarding Sessions </li> <li>Service Level Agreement </li> </ul>

Custom

Other

Daily.co

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Free

<ul> <li>Email and chat support</li> <li>10,000 free participant-minutes/month</li> <li>50 programmatic rooms (10,000 with card*)</li> <li>20 participants in a call (15,000 with card*)</li> </ul>

0.00

Other
Advanced Support

<ul> <li>Priority ticket and email support</li> <li>14-day data retention</li> <li>Data Geo-Fencing (coming soon)</li> </ul>

250.00

Month
Premium Support

<ul> <li>Slack support channel</li> <li>21-day data retention</li> <li>Annual commits</li> <li>SSO via LDAP/SAML (coming soon)</li> </ul>

1900.00

Month
Enterprise

<ul> <li>30-day data retention</li> <li>Named CSM Geo Team</li> <li>SLA (99.9% Uptime)</li> <li>Service credits</li> </ul>

3900.00

Month
Healthcare

<ul> <li>Add on price to Advanced Support, Premium Support and Enterprise Plan</li> <li>End-to-end encryption (up to 4 participants)</li> <li>Daily Prebuilt</li> <li>Signed BAA</li> </ul>

200.00

Month

EnableX.io

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Enterprise

<ul> <li>Future-Proof Infrastructure</li> <li>Analytics and Management Tool</li> <li>Secure And Compliant</li> <li>Comprehensive Developer Resources</li> </ul>

Custom

Other

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CometChat

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