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Freshservice

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Freshservice

IT Service Management Platform

Owned By

Freshworks Inc.

Other OS

Android

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iOS

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Mgmt Review
  • paid

Freshservice is an IT service management platform. Some of their features include IT service desk, ITSM, ITOM, IT project management, IT asset management, automation, incident management, SLA management, knowledge management, unified service catalog, AI-powered service management, major incident management, problem management, change management and reporting. For teams, they provide marketing, finance, and HR services.

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In-Depth Reviewer Comments

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App Pricing Page

Starter <ul> <li>Pricing Per Agent</li> <li>Incident Management </li> <li>Knowledge Base </li> <li>Self Service Portal </li> </ul> 29.00 Month
Growth <ul> <li>Service Catalog </li> <li>Asset Management - Includes 100 managed assets </li> <li>Purchase Order Management </li> <li>Employee Onboarding</li> </ul> 59.00 Month
Pro <ul> <li>Problem Management </li> <li>Change Management </li> <li>Release Management </li> <li>Project Management</li> </ul> 109.00 Month
Enterprise <ul> <li>Freddy Agent Assist BETA</li> <li> Sandbox </li> <li> Audit Logs </li> <li> 20,000 Orchestration transactions/mo/account</li> </ul> 129.00 Month
This app has yearly payment discounts available.

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Independent Reviewer Comments

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Customer Questions

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  • Starter
    <ul> <li>Pricing Per Agent</li> <li>Incident Management </li> <li>Knowledge Base </li> <li>Self Service Portal </li> </ul>
    29.00
    Month
  • Growth
    <ul> <li>Service Catalog </li> <li>Asset Management - Includes 100 managed assets </li> <li>Purchase Order Management </li> <li>Employee Onboarding</li> </ul>
    59.00
    Month
  • Pro
    <ul> <li>Problem Management </li> <li>Change Management </li> <li>Release Management </li> <li>Project Management</li> </ul>
    109.00
    Month
  • Enterprise
    <ul> <li>Freddy Agent Assist BETA</li> <li> Sandbox </li> <li> Audit Logs </li> <li> 20,000 Orchestration transactions/mo/account</li> </ul>
    129.00
    Month
Airtable
  • Free
    <ul> <li>Unlimited bases</li> <li>Up to 5 creators or editors</li> <li>Unlimited commenter & read-only users</li> <li>1 app per base</li> </ul>
    0.00
    Other
  • Plus
    <ul> <li>Pricing per seats</li> <li>3 apps per base</li> <li>3 sync integrations</li> <li>5,000 records per base</li> </ul>
    12.00
    Month
  • Pro
    <ul> <li>10 apps per base</li> <li>7 sync integrations including Jira Cloud</li> <li>50,000 records per base</li> <li>20GB of attachments per base</li> </ul>
    24.00
    Month
  • Enterprise
    <ul> <li>Unlimited workspaces per organization</li> <li>Unlimited apps</li> <li>Salesforce & Jira on-prem sync integrations</li> <li>250,000 records per base</li> </ul>
    Custom
    Other
SamCart
  • LAUNCH
    <ul> <li>Flexible customer billing options</li> <li>Dashboard and sales reports</li> <li>Weekly webinars</li> <li>Free Preview of CreatorU</li> </ul>
    49.00
    Month
  • GROW
    <ul> <li>Order bump collections</li> <li>Post-purchase upsells</li> <li>UTM tracking and marketing reports</li> <li>Built-in SEO engine</li> </ul>
    99.00
    Month
  • SCALE
    <ul> <ul> <li>Cart abandonment conversion</li> <li>Subscription Saver (dunning)</li> <li>Affiliate center</li> <li>Built-in A/B testing</li> </ul>
    199.00
    Month
  • ENTERPRISE
    <ul> <li>Dedicated account manager (qualified accounts) </li> <li>Technical setup support </li> <li>Subscription migration support </li> <li>Product roadmap prioritization</li> </ul>
    Custom
    Other
Tanium
  • Enterprise
    <ul> <li>Asset Discovery & Inventory: Track down every IT asset you own instantaneously</li> <li>Client Management: Automate operations from discovery to management</li> <li>Risk & Compliance Management: Find and fix vulnerabilities at scale in seconds</li> <li>Sensitive Data Monitoring: Index and monitor sensitive data globally in seconds</li> </ul>
    Custom
    Other

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