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Freshservice

No customer reviews yet.

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Freshservice Logo
Freshservice

IT Service Management Platform

Owned By

Freshworks Inc.

Other OS

Android

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iOS

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Mgmt Review
  • paid

Freshservice is an IT service management platform. Some of their features include IT service desk, ITSM, ITOM, IT project management, IT asset management, automation, incident management, SLA management, knowledge management, unified service catalog, AI-powered service management, major incident management, problem management, change management and reporting. For teams, they provide marketing, finance, and HR services.

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In-Depth Reviewer Comments

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App Pricing Page

Starter <ul> <li>Pricing Per Agent</li> <li>Incident Management </li> <li>Knowledge Base </li> <li>Self Service Portal </li> </ul> 29.00 Month
Growth <ul> <li>Service Catalog </li> <li>Asset Management - Includes 100 managed assets </li> <li>Purchase Order Management </li> <li>Employee Onboarding</li> </ul> 59.00 Month
Pro <ul> <li>Problem Management </li> <li>Change Management </li> <li>Release Management </li> <li>Project Management</li> </ul> 109.00 Month
Enterprise <ul> <li>Freddy Agent Assist BETA</li> <li> Sandbox </li> <li> Audit Logs </li> <li> 20,000 Orchestration transactions/mo/account</li> </ul> 129.00 Month
This app has yearly payment discounts available.

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Independent Reviewer Comments

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Customer Questions

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  • Starter
    <ul> <li>Pricing Per Agent</li> <li>Incident Management </li> <li>Knowledge Base </li> <li>Self Service Portal </li> </ul>
    29.00
    Month
  • Growth
    <ul> <li>Service Catalog </li> <li>Asset Management - Includes 100 managed assets </li> <li>Purchase Order Management </li> <li>Employee Onboarding</li> </ul>
    59.00
    Month
  • Pro
    <ul> <li>Problem Management </li> <li>Change Management </li> <li>Release Management </li> <li>Project Management</li> </ul>
    109.00
    Month
  • Enterprise
    <ul> <li>Freddy Agent Assist BETA</li> <li> Sandbox </li> <li> Audit Logs </li> <li> 20,000 Orchestration transactions/mo/account</li> </ul>
    129.00
    Month
Keap
  • Team
    <ul> <li>1500 contacts and 2 users</li> <li>Dedicated phone line & mobile app</li> <li>Live in-app support</li> <li>Automated lead capture & follow up</li> </ul>
    169.00
    Month
  • Max
    <ul> <li>2500 contacts and 3 users</li> <li>Promo codes & upsells</li> <li>Marketing analytics</li> </ul>
    249.00
    Month
  • Max Classic
    <ul> <li>Opportunity records</li> <li>Lead source tracking</li> <li>Appointments</li> <li>Keap Mobile App</li> </ul>
    Custom
    Other
Betty Blocks
  • Free Trail
    <ul> <li>Start building without limitations</li> <li>Full platform access with all features</li> <li>Easily make applications from templates</li> <li>Step-by-step building tours</li> </ul>
    Custom
    Other
  • Standard
    <ul> <li>Unlimited applications</li> <li>100 included internal users</li> <li>Unlimited internal users possible</li> <li>100 included external users</li> </ul>
    Custom
    Other
  • Enterprise
    <ul> <li>On-premise and private cloud optional</li> <li>100GB storage</li> <li>Service Level Agreement Tier</li> <li>24/7 support windows</li> </ul>
    Custom
    Other
Elementor
  • Essential Plan
    <ul> <li>1 Pro Website Activation</li> <li>Drag & Drop Live Editor</li> <li>Responsive Editing</li> <li>Premium Support</li> </ul>
    49.00
    Year
  • Expert Plan
    <ul> <li>25 Pro Website Activations</li> <li>Expert Website Kits </li> <li>Elementor Expert Profile</li> </ul>
    199.00
    Year
  • Studio Plan
    <ul> <li>100 Pro Website Activations</li> <li>VIP Support</li> </ul>
    299.00
    Year
  • Agency Plan
    <ul> <li>1000 Pro Website Activations</li> </ul>
    999.00
    Year

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