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Vonage

communication > chat > Call Center Management Software > customer service > Customer Service Software

Customer Review
1
1.0

Vonage is a cloud-based communications platform for both companies and individuals. It provides a unique combination of established, ready-to-use applications and the usage of broad communications APIs to construct bespoke applications and integrations, or it combines the two, utilising apps and customising using APIs. It also allows companies to have amazing conversations everywhere, develop distinctive experiences with ease, and use data and AI to make every discussion more successful.

In-Depth Reviewer Comments

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App Pricing Page

Enterprise

<ul> <li>Communications APIs: Reach and engage customers across messaging, voice, video, and more</li> <li>Unified Communications: Unify global business communications channels to work better together</li> <li>Contact Centers: Provide agents with tools and insights to boost customer satisfaction</li> <li>Conversational Commerce: Turn conversations into sales by engaging customers on their favorite channel</li> </ul>

Custom

Other

This app has yearly payment discounts available.

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InsiderApps Video Reviews

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Independent Reviewer Comments

Unnecessarily charging for unused services

Liza H.

I was using my landline for my office calls and then I decided to forward my landline calls to my cell phone. I am now being charged extra and they have no valid reason to it. They come up with an excuse that I might have added extra lines or taken up another service which I did not order. They are charging multiple payments on my credit card before their payment cycle aswell. I have discontinued their services.

Pros:

N/A

Cons:

N/A

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Customer Questions

Vikram K.

Under the PBX settings is it possible to record or upload autmatic greetings?

No answer has been provided yet. We have also reached out to the company for an answer.

Vonage

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Enterprise

<ul> <li>Communications APIs: Reach and engage customers across messaging, voice, video, and more</li> <li>Unified Communications: Unify global business communications channels to work better together</li> <li>Contact Centers: Provide agents with tools and insights to boost customer satisfaction</li> <li>Conversational Commerce: Turn conversations into sales by engaging customers on their favorite channel</li> </ul>

Custom

Other

Teamleader

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Go

<ul> <li>Pricing for 2 users</li> <li>Contacts & companies</li> <li>Deals</li> <li>Quotations & invoices</li> </ul>

60.00

Month
Move

<ul> <li>Time tracking</li> <li>Subscriptions</li> <li>Automated reminders</li> <li>Project management</li> </ul>

70.00

Month
Boost

<ul> <li>Company entities</li> <li>Resource planning on projects</li> <li>Holiday planning</li> <li>Priority support via in-app chat</li> </ul>

90.00

Month

CleverReach

Get CleverReach

Lite

<ul> <li>Number of recipients you can message - Up to 250</li> <li>Number of emails you can send per month - Up to 1,000</li> <li>Win new recipient data – unlimited & free. Expand your recipient lists with our legally compliant, SSL-encrypted registration forms - 1 list</li> <li>User accounts - 1 user</li> </ul>

0.00

Other
Flex Monthly

<ul> <li>Monthly email quota</li> </ul>

15.95

Month
Flex

<ul> <li>Fixed quota for occasional senders</li> <li>Number of emails you can send per month - From 1,000</li> </ul>

19.95

Other
Essential

<ul> <li>Number of recipients you can message - Up to 150,000</li</li>> <li>Number of emails you can send per month - Unlimited <li>Win new recipient data – unlimited & free. Expand your recipient lists with our legally compliant, SSL-encrypted registration forms - Unlimited lists</li> <li>User accounts - Unlimited users</li> </ul>

30.00

Month
Enterprise

<ul> <li>The rate for very frequent senders</li> <li>Number of recipients you can message - Unlimited</li> <li>Number of emails you can send per month - From 300,000</li> </ul>

300.00

Month

Swing2App

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Basic

<ul> <li>2GB storage capacity</li> <li>Unlimited posts </li> <li>100 Bulletin Boards (5 Chat rooms)</li> <li>Upload Android and iPhone Store</li> </ul>

33.00

Month
Expandable

<ul> <li>10GB storage capacity</li> <li>Paid customization applicable</li> <li>300 Bulletin Boards (10 Chat rooms)</li> <li>Link with multiple PG</li> </ul>

55.00

Month
Premium

<ul> <li>50GB storage capacity</li> <li>Unlimited Bulletin Boards</li> <li>Paid customization applicable</li> <li>Free Store Registration Agency</li> </ul>

100.00

Month

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