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Vonage

communication > chat > Call Center Management Software > customer service > Customer Service Software

Customer Review
1
1.0

Vonage is a cloud-based communications platform for both companies and individuals. It provides a unique combination of established, ready-to-use applications and the usage of broad communications APIs to construct bespoke applications and integrations, or it combines the two, utilising apps and customising using APIs. It also allows companies to have amazing conversations everywhere, develop distinctive experiences with ease, and use data and AI to make every discussion more successful.

In-Depth Reviewer Comments

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App Pricing Page

Enterprise

<ul> <li>Communications APIs: Reach and engage customers across messaging, voice, video, and more</li> <li>Unified Communications: Unify global business communications channels to work better together</li> <li>Contact Centers: Provide agents with tools and insights to boost customer satisfaction</li> <li>Conversational Commerce: Turn conversations into sales by engaging customers on their favorite channel</li> </ul>

Custom

Other

This app has yearly payment discounts available.

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Independent Reviewer Comments

Unnecessarily charging for unused services

Liza H.

I was using my landline for my office calls and then I decided to forward my landline calls to my cell phone. I am now being charged extra and they have no valid reason to it. They come up with an excuse that I might have added extra lines or taken up another service which I did not order. They are charging multiple payments on my credit card before their payment cycle aswell. I have discontinued their services.

Pros:

N/A

Cons:

N/A

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Customer Questions

Vikram K.

Under the PBX settings is it possible to record or upload autmatic greetings?

No answer has been provided yet. We have also reached out to the company for an answer.

Vonage

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Enterprise

<ul> <li>Communications APIs: Reach and engage customers across messaging, voice, video, and more</li> <li>Unified Communications: Unify global business communications channels to work better together</li> <li>Contact Centers: Provide agents with tools and insights to boost customer satisfaction</li> <li>Conversational Commerce: Turn conversations into sales by engaging customers on their favorite channel</li> </ul>

Custom

Other

Salesflare

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Growth

<ul> <li>Automate your CRM data input</li> <li>Track emails, links and website visits</li> <li>Get a LinkedIn sidebar, email sidebar & mobile app</li> <li>Send personalized email campaigns</li> </ul>

35.00

Month
Pro

<ul> <li>Send workflows of multiple emails</li> <li>Set user permissions</li> <li>Create custom dashboards</li> <li>500 email finding credits</li> </ul>

55.00

Month
Enterprise

<ul> <li>Custom training</li> <li>Data migration done for you</li> <li>Dedicated account manager</li> <li>Unlimited email finding credits</li> </ul>

Custom

Other

Landbot

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Sandbox

<ul> <li>Basic Flows - Variables</li> <li>Limited Integrations - Zapier,  Slack, Sendgrid & Google Analytics</li> <li>Basic Power-ups - Human Takeover, Bricks, Custom code</li> <li>Chat Manager</li> </ul>

0.00

Other
Starter

<ul> <li>Upgraded Flows - Conditional logic</li> <li>Custom CSS/JS</li> <li>Basic Integrations - Mailchimp & Stripe</li> <li>Essential Power-ups - A/B test, File uploads</li> </ul>

39.00

Month
Pro

<ul> <li>Advanced Flows - Formulas</li> <li>Custom Branding</li> <li>Advanced Power-ups - Dynamic Data</li> <li>Essential Integrations - Google Sheets, Airtable & Calendly</li> </ul>

99.00

Month
Business

<ul> <li>Priority support</li> <li>Dedicated success manager</li> <li>Advanced Integrations - Salesforce</li> <li>Bot building service</li> </ul>

Custom

Other

Spiral

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Observer

<ul> <li>Sight AI™ Dashboard Users: 1 User</li> <li>Up to 2 Feedback Channels</li> <li>Top 5 Insights Detected</li> <li>Public customer feedback scan</li> </ul>

Free

Month
Bug Hunter

<ul> <li>Sight AI™ Dashboard Users: Upto 10 users</li> <li>Up to 4 Feedback Channels</li> <li>All detected insights</li> <li>Real-Time Tracking</li> </ul>

Custom

Month
Issue Vulture

<ul> <li>Sight AI™ Dashboard Users: Unlimited</li> <li>Unlimited Feedback Channels</li> <li>Private customer feedback scan</li> <li>Tech support</li> </ul>

Custom

Month

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