Vonage

communication > chat > Call Center Management Software > customer service > Customer Service Software

Customer Review
1
1.0

Vonage is a cloud-based communications platform for both companies and individuals. It provides a unique combination of established, ready-to-use applications and the usage of broad communications APIs to construct bespoke applications and integrations, or it combines the two, utilising apps and customising using APIs. It also allows companies to have amazing conversations everywhere, develop distinctive experiences with ease, and use data and AI to make every discussion more successful.

In-Depth Reviewer Comments

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App Pricing Page

Enterprise

<ul> <li>Communications APIs: Reach and engage customers across messaging, voice, video, and more</li> <li>Unified Communications: Unify global business communications channels to work better together</li> <li>Contact Centers: Provide agents with tools and insights to boost customer satisfaction</li> <li>Conversational Commerce: Turn conversations into sales by engaging customers on their favorite channel</li> </ul>

Custom

Other

This app has yearly payment discounts available.

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Independent Reviewer Comments

Unnecessarily charging for unused services

Liza H.

I was using my landline for my office calls and then I decided to forward my landline calls to my cell phone. I am now being charged extra and they have no valid reason to it. They come up with an excuse that I might have added extra lines or taken up another service which I did not order. They are charging multiple payments on my credit card before their payment cycle aswell. I have discontinued their services.

Pros:

N/A

Cons:

N/A

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Customer Questions

Vikram K.

Under the PBX settings is it possible to record or upload autmatic greetings?

No answer has been provided yet. We have also reached out to the company for an answer.

Vonage

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Enterprise

<ul> <li>Communications APIs: Reach and engage customers across messaging, voice, video, and more</li> <li>Unified Communications: Unify global business communications channels to work better together</li> <li>Contact Centers: Provide agents with tools and insights to boost customer satisfaction</li> <li>Conversational Commerce: Turn conversations into sales by engaging customers on their favorite channel</li> </ul>

Custom

Other

Landbot

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Sandbox

<ul> <li>Basic Flows - Variables</li> <li>Limited Integrations - Zapier,  Slack, Sendgrid & Google Analytics</li> <li>Basic Power-ups - Human Takeover, Bricks, Custom code</li> <li>Chat Manager</li> </ul>

0.00

Other
Starter

<ul> <li>Upgraded Flows - Conditional logic</li> <li>Custom CSS/JS</li> <li>Basic Integrations - Mailchimp & Stripe</li> <li>Essential Power-ups - A/B test, File uploads</li> </ul>

39.00

Month
Pro

<ul> <li>Advanced Flows - Formulas</li> <li>Custom Branding</li> <li>Advanced Power-ups - Dynamic Data</li> <li>Essential Integrations - Google Sheets, Airtable & Calendly</li> </ul>

99.00

Month
Business

<ul> <li>Priority support</li> <li>Dedicated success manager</li> <li>Advanced Integrations - Salesforce</li> <li>Bot building service</li> </ul>

Custom

Other

SaaSquatch

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Referral

<ul> <li>Embeddable Widgets</li> <li>Brandable User Experiences</li> <li>Automated Reward Fulfilment</li> <li>Referral Experiences</li> </ul>

1750.00

Month
Loyalty

<ul> <li>End-user Support Tools</li> <li>Analytics & Reporting</li> <li>Loyalty Experience (Rewards Exchange & Rewards List)</li> <li>Custom Rewards</li> </ul>

1750.00

Month
Lifecycle

<ul> <li>Unified Lifecycle Experiences</li> <li>Extensible Experiences</li> <li>Leaderboards</li> <li>Multi-language support</li> </ul>

Custom

Other

Spike

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Free

<ul> <li>Unified Inbox (up to 2 email addresses)</li> <li>Mobile, Desktop, Web apps</li> <li>Unlimited collaborative Notes + Tasks</li> <li>Unlimited Groups</li> </ul>

0.00

Other
Pro

<ul> <li>Payment per user / month</li> <li>Unified Inbox (up to 3 email addresses)</li> <li>5 participants per Video Call</li> <li>5 GB storage</li> </ul>

8.00

Month
Business

<ul> <li>Unified Inbox (unlimited email addresses)</li> <li>10 participants per Video Call</li> <li>20 GB storage</li> <li>File upload up to 1 GB</li> </ul>

16.00

Month

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