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Vonage

communication > chat > Call Center Management Software > customer service > Customer Service Software

Customer Review
1
1.0

Vonage is a cloud-based communications platform for both companies and individuals. It provides a unique combination of established, ready-to-use applications and the usage of broad communications APIs to construct bespoke applications and integrations, or it combines the two, utilising apps and customising using APIs. It also allows companies to have amazing conversations everywhere, develop distinctive experiences with ease, and use data and AI to make every discussion more successful.

In-Depth Reviewer Comments

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App Pricing Page

Enterprise

<ul> <li>Communications APIs: Reach and engage customers across messaging, voice, video, and more</li> <li>Unified Communications: Unify global business communications channels to work better together</li> <li>Contact Centers: Provide agents with tools and insights to boost customer satisfaction</li> <li>Conversational Commerce: Turn conversations into sales by engaging customers on their favorite channel</li> </ul>

Custom

Other

This app has yearly payment discounts available.

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InsiderApps Video Reviews

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Independent Reviewer Comments

Unnecessarily charging for unused services

Liza H.

I was using my landline for my office calls and then I decided to forward my landline calls to my cell phone. I am now being charged extra and they have no valid reason to it. They come up with an excuse that I might have added extra lines or taken up another service which I did not order. They are charging multiple payments on my credit card before their payment cycle aswell. I have discontinued their services.

Pros:

N/A

Cons:

N/A

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Customer Questions

Vikram K.

Under the PBX settings is it possible to record or upload autmatic greetings?

No answer has been provided yet. We have also reached out to the company for an answer.

Vonage

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Enterprise

<ul> <li>Communications APIs: Reach and engage customers across messaging, voice, video, and more</li> <li>Unified Communications: Unify global business communications channels to work better together</li> <li>Contact Centers: Provide agents with tools and insights to boost customer satisfaction</li> <li>Conversational Commerce: Turn conversations into sales by engaging customers on their favorite channel</li> </ul>

Custom

Other

Orum

Get Orum

Free

<ul> <li>Take Orum for a spin and experience the boost in productivity</li> </ul>

Other
Launch

<ul> <li>Jumpstart your calling culture with unlimited dialing and voicemail drop</li> </ul>

Custom

Other
Ascend

<ul> <li>Dial internationally, unlock efficiency gains with team features like the Salesfloor and Live Listen</li> </ul>

Custom

Other
Beyond

<ul> <li>Enterprise-grade features that also take advantage of Orum's intelligence to enrich your data and connect with more prospects</li> </ul>

Custom

Other

Cloze

Get Cloze

Cloze Pro

<ul> <li>Smart AI</li> <li>One View of Everything</li> <li>Business-Grade Email</li> <li>Open Tracking and Reply Reminders</li> </ul>

19.99

Month
Business Silver

<ul> <li>Work as a Team</li> <li>Assign Responsibility</li> <li>Manage Privacy</li> </ul>

24.99

Month
Business Gold

<ul> <li>Smart Custom Fields</li> <li>Advanced Integrations</li> <li>Text Message Syncing</li> <li>Track Partners</li> </ul>

34.99

Month
Business Platinum

<ul> <li>Matching Engine</li> <li>Smart Templates</li> <li>Lead Capture</li> <li>Marketing Mail</li> </ul>

49.99

Month

LiveAgent

Get LiveAgent

Free

<ul> <li>7 days ticket history</li> <li>1 chat button</li> <li>1 phone number</li> <li>1 email address</li> </ul>

0.00

Other
Ticket

<ul> <li>Unlimited ticket history</li> <li>Unlimited email addresses</li> <li>Advanced reporting</li> <li>Customer portal + forum</li> </ul>

15.00

Month
Ticket+Chat

<ul> <li>Unlimited chat buttons</li> <li>Feedback management</li> <li>Real time visitors monitor</li> <li>Proactive chat invitations</li> </ul>

29.00

Month
All-inclusive

<ul> <li>Call center support</li> <li>Call routing and transfers</li> <li>Hardware IP phone</li> <li>Unlimited call recordings</li> </ul>

49.00

Month

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