Vonage

communication > chat > Call Center Management Software > customer service > Customer Service Software

Customer Review
1
1.0

Vonage is a cloud-based communications platform for both companies and individuals. It provides a unique combination of established, ready-to-use applications and the usage of broad communications APIs to construct bespoke applications and integrations, or it combines the two, utilising apps and customising using APIs. It also allows companies to have amazing conversations everywhere, develop distinctive experiences with ease, and use data and AI to make every discussion more successful.

In-Depth Reviewer Comments

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App Pricing Page

Enterprise

<ul> <li>Communications APIs: Reach and engage customers across messaging, voice, video, and more</li> <li>Unified Communications: Unify global business communications channels to work better together</li> <li>Contact Centers: Provide agents with tools and insights to boost customer satisfaction</li> <li>Conversational Commerce: Turn conversations into sales by engaging customers on their favorite channel</li> </ul>

Custom

Other

This app has yearly payment discounts available.

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Independent Reviewer Comments

Unnecessarily charging for unused services

Liza H.

I was using my landline for my office calls and then I decided to forward my landline calls to my cell phone. I am now being charged extra and they have no valid reason to it. They come up with an excuse that I might have added extra lines or taken up another service which I did not order. They are charging multiple payments on my credit card before their payment cycle aswell. I have discontinued their services.

Pros:

N/A

Cons:

N/A

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Customer Questions

Vikram K.

Under the PBX settings is it possible to record or upload autmatic greetings?

No answer has been provided yet. We have also reached out to the company for an answer.

Vonage

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Enterprise

<ul> <li>Communications APIs: Reach and engage customers across messaging, voice, video, and more</li> <li>Unified Communications: Unify global business communications channels to work better together</li> <li>Contact Centers: Provide agents with tools and insights to boost customer satisfaction</li> <li>Conversational Commerce: Turn conversations into sales by engaging customers on their favorite channel</li> </ul>

Custom

Other

Maximizer CRM

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Small Office

<ul> <li>Pricing per user, 1 user maximum</li> <li>Support - Email + Online Resources</li> <li>Sales Management - Opportunity Management, Pipeline Management, Partner Relationship Management</li> <li>Marketing Campaigns - Email Templates + Merge Fields</li> </ul>

29.00

Month
Business Plus

<ul> <li>Pricing per user, no maximum seats</li> <li>Dashboards + Reporting - Customizable Dashboards, Standard Built-in Reports</li> <li>Sales Management - Territory Management, Campaign Source Identification, Multi Currency</li> <li>Marketing Campaigns - Campaign Tracking, Web Forms, Bulk Email: 50/month</li> </ul>

49.00

Month
Insights

<ul> <li>Dashboards + Reporting - Formula Engine, Extensive Data Drill Down, Custom Data Widgets, Scheduled Email</li> <li>Sales Management - Customizable Sales Process</li> <li>Marketing Campaigns - Bulk Email: 100/month</li> <li>Contact Management - Audit Log, Unlimited Storage Limit</li> </ul>

89.00

Month

SatisMeter

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STARTUP

<ul> <li>300 Responses</li> <li>~3,000 Active users</li> </ul>

49.00

Month
GROWTH

<ul> <li>1,000 Responses</li> <li>~10,000 Active users</li> </ul>

99.00

Month
BUSINESS

<ul> <li>10,000 Responses</li> <li>~1,00,000 Active users</li> </ul>

299.00

Month
ENTERPRISE

<ul> <li>For more than 100,000 active users</li> </ul>

Custom

Other

AppMySite

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Preview

<ul> <li>Website to App</li> <li>WordPress Integration</li> <li>WooCommerce Integration</li> <li>Personalization</li> </ul>

0.00

Other
Starter

<ul> <li>Android App</li> <li>Android Push Notifications</li> <li>Google Firebase & AdMob</li> <li>Team Members</li> </ul>

29.00

Month
Pro

<ul> <li>iOS App</li> <li>iOS Push Notifications</li> <li>Apple Login & Signup</li> <li>User Consent Screen</li> </ul>

49.00

Month
Premium

<ul> <li>Multisite & Merge Apps</li> <li>Language Selection</li> <li>App Analytics</li> <li>Auto Publish</li> </ul>

99.00

Month

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