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Vonage

communication > chat > Call Center Management Software > customer service > Customer Service Software

Customer Review
1
1.0

Vonage is a cloud-based communications platform for both companies and individuals. It provides a unique combination of established, ready-to-use applications and the usage of broad communications APIs to construct bespoke applications and integrations, or it combines the two, utilising apps and customising using APIs. It also allows companies to have amazing conversations everywhere, develop distinctive experiences with ease, and use data and AI to make every discussion more successful.

In-Depth Reviewer Comments

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App Pricing Page

Enterprise

<ul> <li>Communications APIs: Reach and engage customers across messaging, voice, video, and more</li> <li>Unified Communications: Unify global business communications channels to work better together</li> <li>Contact Centers: Provide agents with tools and insights to boost customer satisfaction</li> <li>Conversational Commerce: Turn conversations into sales by engaging customers on their favorite channel</li> </ul>

Custom

Other

This app has yearly payment discounts available.

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InsiderApps Video Reviews

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Independent Reviewer Comments

Unnecessarily charging for unused services

Liza H.

I was using my landline for my office calls and then I decided to forward my landline calls to my cell phone. I am now being charged extra and they have no valid reason to it. They come up with an excuse that I might have added extra lines or taken up another service which I did not order. They are charging multiple payments on my credit card before their payment cycle aswell. I have discontinued their services.

Pros:

N/A

Cons:

N/A

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Customer Questions

Vikram K.

Under the PBX settings is it possible to record or upload autmatic greetings?

No answer has been provided yet. We have also reached out to the company for an answer.

Vonage

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Enterprise

<ul> <li>Communications APIs: Reach and engage customers across messaging, voice, video, and more</li> <li>Unified Communications: Unify global business communications channels to work better together</li> <li>Contact Centers: Provide agents with tools and insights to boost customer satisfaction</li> <li>Conversational Commerce: Turn conversations into sales by engaging customers on their favorite channel</li> </ul>

Custom

Other

MageNative Magento App

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Enterprise

<ul> <li>Home Page Bannerright</li> <li>Product Listingright</li> <li>Product Sortingright</li> <li>Product Detail Page</li> </ul>

249.00

Other

Map My Customers

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Personal

<ul> <li>All standard features of Map My Customers, including routing, activity tracking and reports</li> <li>Support agents available during business hours via chat and email</li> <li>One-way CRM Integration available to import customer data from one of our supported CRMs</li> </ul>

60.00

Month
Team

<ul> <li>Team-wide reporting and dashboards on activities, performance and deal progress</li> <li>User permissions on activities, performance and deal progress</li> <li>Guided onboarding to jump-start your team to ensure faster results</li> <li>Two-way and custom CRM integration to seamlessly move data between systems</li> </ul>

105.00

Month

Juphy

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Starter

<ul> <li>Price per person</li> <li>Up to 5 Channels</li> <li>6 Months History</li> <li>Team Collaboration</li> </ul>

25.00

Month
Growth

<ul> <li>Up to 10 Channels</li> <li>Unlimited History</li> <li>All Core Features</li> <li>Ads Comments</li> </ul>

45.00

Month

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