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Vonage

communication > chat > Call Center Management Software > customer service > Customer Service Software

Customer Review
1
1.0

Vonage is a cloud-based communications platform for both companies and individuals. It provides a unique combination of established, ready-to-use applications and the usage of broad communications APIs to construct bespoke applications and integrations, or it combines the two, utilising apps and customising using APIs. It also allows companies to have amazing conversations everywhere, develop distinctive experiences with ease, and use data and AI to make every discussion more successful.

In-Depth Reviewer Comments

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App Pricing Page

Enterprise

<ul> <li>Communications APIs: Reach and engage customers across messaging, voice, video, and more</li> <li>Unified Communications: Unify global business communications channels to work better together</li> <li>Contact Centers: Provide agents with tools and insights to boost customer satisfaction</li> <li>Conversational Commerce: Turn conversations into sales by engaging customers on their favorite channel</li> </ul>

Custom

Other

This app has yearly payment discounts available.

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Independent Reviewer Comments

Unnecessarily charging for unused services

Liza H.

I was using my landline for my office calls and then I decided to forward my landline calls to my cell phone. I am now being charged extra and they have no valid reason to it. They come up with an excuse that I might have added extra lines or taken up another service which I did not order. They are charging multiple payments on my credit card before their payment cycle aswell. I have discontinued their services.

Pros:

N/A

Cons:

N/A

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Customer Questions

Vikram K.

Under the PBX settings is it possible to record or upload autmatic greetings?

No answer has been provided yet. We have also reached out to the company for an answer.

Vonage

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Enterprise

<ul> <li>Communications APIs: Reach and engage customers across messaging, voice, video, and more</li> <li>Unified Communications: Unify global business communications channels to work better together</li> <li>Contact Centers: Provide agents with tools and insights to boost customer satisfaction</li> <li>Conversational Commerce: Turn conversations into sales by engaging customers on their favorite channel</li> </ul>

Custom

Other

Lokalise

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Start

<ul> <li>Unlimited project</li> <li>Collaborative web-based editor</li> <li>Mobile SDK</li> <li>GitHub, GitLab and Bitbucket integrations</li> </ul>

140.00

Month
Essential

<ul> <li>Glossary</li> <li>Screenshotss</li> <li>In-context editors</li> <li>Translation memory</li> </ul>

270.00

Month
Pro

<ul> <li>Branching</li> <li>Two-way Adobe XD, Sketch, and Figma plugins</li> <li>Screenshot workflows</li> <li>Zendesk Guides, Intercom Articles, Storyblok, Contentful, Contentstack, Braze and HubSpot integrations</li> </ul>

690.00

Month
Enterprise

<ul> <li>Dedicated manager</li> <li>SAML-based SSO</li> <li>Audit logs</li> <li>Optional SLA</li> </ul>

Custom

Other

Salesmate

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Starter

<ul> <li>Pricing per user</li> <li>Contacts, Companies, Deals</li> <li>Email Sync, Tracking & Templates</li> <li>Multiple Pipeline Management</li> </ul>

15.00

Month
Growth

<ul> <li>Product Management</li> <li>Goal Management</li> <li>Email Reminders & Scheduling</li> <li>Team Inbox</li> </ul>

30.00

Month
Boost

<ul> <li>Team Management</li> <li>Increased Team Inbox Limits</li> <li>Smart Activity Queue</li> <li>Power Dialer</li> </ul>

50.00

Month
Enterprise

<ul> <li>Dedicated Account Manager</li> <li>Personalized Onboarding</li> <li>Priority Support</li> </ul>

Custom

Other

Capsule

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Professional

<ul> <li>50,000 Contacts</li> <li>10GB Storage per User</li> <li>Activity Reporting</li> <li>Key integrations including Microsoft 365, Google, Xero, MailChimp, Zapier & many more</li> </ul>

18.00

Month
Teams

<ul> <li>100,000 Contacts</li> <li>20GB Storage per User</li> <li>Multiple Sales Pipelines</li> <li>Advanced Sales Reporting</li> </ul>

36.00

Month
Enterprise

<ul> <li>200,000 Contacts</li> <li>40GB Storage per User</li> <li>Implementation Support</li> <li>Import Assistance</li> </ul>

54.00

Month

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