Delighted

customer service > Feedback Management Software

Customer Review
10
10.0

Delighted is a turnkey customer, employee, and product experience platform that helps thousands of brands like Affirm, Peloton, Doordash, and Instacart drive business growth with actionable feedback. Customize and send surveys in minutes, and automate the process with 30+ one-click integrations with the tools you already use. Set it all up yourself - no design or dev resources necessary.

In-Depth Reviewer Comments

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App Pricing Page

Free	<ul> <li>Use 1 delivery platform -Email, Web, Link, SDK</li> <li>1 Project - Use 1 survey template: NPS, CSAT, CES, 5-star, Thumbs, Smileys, eNPS, PMF</li> <li>Monthly survey send limit of 1,000</li> <li>Invite 3 team members</li> </ul>	0.00	Other
Premium	<ul> <li>Use all delivery platforms - Email, Web, Link, SDK, 3 Kiosks</li> <li>5 Projects - Use any survey template: NPS, CSAT, CES, 5-star, Thumbs, Smileys, eNPS, PMF</li> <li>Monthly survey send limit of 10,000</li> <li>Price per month billed yearly</li> </ul>	224.00	Month
Premium Plus	<ul> <li>7 Projects - Use any survey template: NPS, CSAT, CES, 5-star, Thumbs, Smileys, eNPS, PMF</li> <li>Monthly survey send limit of 20,000</li> <li>Invite 20 team members</li> <li>Role-based user access</li> </ul>	449.00	Month

This app has yearly payment discounts available.

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InsiderApps Video Reviews

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Independent Reviewer Comments

really good

Martha Wilkinson

surprisingly great but expensive

Pros:

N/A

Cons:

expensive, especially for more than 1 project

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Customer Questions

No one has asked any questions yet.

Delighted

Get Delighted

Free

<ul> <li>Use 1 delivery platform -Email, Web, Link, SDK</li> <li>1 Project - Use 1 survey template: NPS, CSAT, CES, 5-star, Thumbs, Smileys, eNPS, PMF</li> <li>Monthly survey send limit of 1,000</li> <li>Invite 3 team members</li> </ul>

0.00

Other
Premium

<ul> <li>Use all delivery platforms - Email, Web, Link, SDK, 3 Kiosks</li> <li>5 Projects - Use any survey template: NPS, CSAT, CES, 5-star, Thumbs, Smileys, eNPS, PMF</li> <li>Monthly survey send limit of 10,000</li> <li>Price per month billed yearly</li> </ul>

224.00

Month
Premium Plus

<ul> <li>7 Projects - Use any survey template: NPS, CSAT, CES, 5-star, Thumbs, Smileys, eNPS, PMF</li> <li>Monthly survey send limit of 20,000</li> <li>Invite 20 team members</li> <li>Role-based user access</li> </ul>

449.00

Month

SatisMeter

Get SatisMeter

STARTUP

<ul> <li>300 Responses</li> <li>~3,000 Active users</li> </ul>

49.00

Month
GROWTH

<ul> <li>1,000 Responses</li> <li>~10,000 Active users</li> </ul>

99.00

Month
BUSINESS

<ul> <li>10,000 Responses</li> <li>~1,00,000 Active users</li> </ul>

299.00

Month
ENTERPRISE

<ul> <li>For more than 100,000 active users</li> </ul>

Custom

Other

Immerss

Get Immerss

Enterprise

<ul> <li>Live with Customer</li> <li>Co-Shopping Experience</li> <li>In-App Messaging</li> <li>Virtual Appointments</li> </ul>

Custom

Other

Freshsales

Get Freshsales

Free

<ul> <li>Pricing per user</li> <li>Contact & Account Management</li> <li>Contact Lifecycle Stages</li> <li>Built-in Chat, Email, & Phone</li> </ul>

0.00

Month
Growth

<ul> <li>Visual Sales Pipeline</li> <li>AI-powered Predictive Contact Scoring</li> <li>Sales Sequences</li> <li>Up to 2,000 Bot Sessions/Month</li> </ul>

18.00

Month
Pro

<ul> <li>Multiple Sales Pipelines</li> <li>Time-based Workflows</li> <li>AI-powered Deal Insights & Next Best Action</li> <li>Up to 3,000 Bot Sessions/Month</li> </ul>

47.00

Month
Enterprise

<ul> <li>Custom Modules</li> <li>AI-based Forecasting Insights</li> <li>Audit Logs</li> <li>Up to 5,000 Bot Sessions/Month</li> </ul>

83.00

Month

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