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Freshchat

Customer Review
7
7
9
10
10
8.6

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Freshchat

Customer Messaging Software for Businesses

Owned By

Freshworks Inc.

Other OS

Windows

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Android

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iOS

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Mgmt Review
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  • paid

Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels. Additionally, you may help them out with precise answers, interact with them with proactive conversations, and communicate with specific individuals through outbound communications. It has many features that allow you to manage your business support effectively.

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Freshchat Mobile View 1
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Freshchat App Functionality

In-Depth Reviewer Comments


Bill R.
I think it is useful for customer support

Works on different platforms like WhatsApp, website etc.

How did your team benefit the most?:
I guess targeting users with messages that are personalized helped us gain their attention.
One Major Feature That You Benefited From:
I like the message templates they look interesting.
How difficult is it to get started?:
Shout out to Freshchat for providing helpful material like the product tours on its application.
One thing or feature you would improve:
Size of your organization:
50-60
Position or Role:
Product Development
Why You Signed Up:
To handle customer queries via chatbot

Edward F.
Freshchat review from my experience

Centralized messaging platform to give users a warm customer experience.

How did your team benefit the most?:
The platform benefited in increasing customer engagement, no customer is left untouched with the automated message sequences we could keep users with us for longer.
One Major Feature That You Benefited From:
Many communication tool doesn't offer design aspect but Freshchat does it made it super simple to design messages that are interactive and not boring.
How difficult is it to get started?:
If you've used Freshdesk product before Thad be great if you're new in Freshdesk ecosystem and using Freshchat you will face confusion initially.
One thing or feature you would improve:
Still getting used to it will give it some more time to see any roadblocks
Size of your organization:
40-50
Position or Role:
Product Manager
Why You Signed Up:
Using Freshchat chatbot in the website

Casey Q.
Advance customer conversation tool

With freshchat it is possible to provide excellent first hand customer service through chatbot that too to as many customers at the same time.

How did your team benefit the most?:
Love this one for its functionality that allows us to reach to our customers on all channels and communicate to them on scale.
One Major Feature That You Benefited From:
Simple but important ability of freshchat is it's multilingual support in today's day communicating with customers in their language can really impress them.
How difficult is it to get started?:
If you use it you'll notice its comprehensive and clean dashboard Interface with a super narrow left menu bar, it feels great using it.
One thing or feature you would improve:
Over-all outstanding only flaw it lags and sometimes even freezes in between use could be it's heavy configuration size.
Size of your organization:
20-60
Position or Role:
Product Manager
Why You Signed Up:
To build chatbot for customer support

App Pricing Page

Free <ul> <li>Up to 100 agents</li> <li>100 Campaign Contacts</li> <li>Chatbots</li> <li>Chatbot Analytics</li> </ul> 0.00 Month
Growth <ul> <li>Price per agent per month</li> <li>500 Campaign Contacts </li> <li>Assignment Rules </li> <li>Priority Inbox</li> </ul> 18.00 Month
Pro <ul> <li>Auto-resolve</li> <li>IntelliAssign</li> <li>Business Hours (by Groups)</li> <li>Live Translate</li> </ul> 47.00 Month
Enterprise <ul> <li>Allowed IPs</li> <li>Allowed Domains</li> <li>User Authentication(JWT)</li> <li>400K MUV/agent</li> </ul> 83.00 Month
This app has yearly payment discounts available.
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Independent Reviewer Comments


Good chat bot tool if you're already using the Freshdesk suite
Geoff Quazerski

Freshchat is really intuitive and easy to use. It also integrates into your Freshdesk dashboard seamlessly and helps convert chats into tickets. However, the features that it offers are quite basic and there are better options out there. It makes sense to use the tool if you're already using their parent company's other products.

Pros:
N/A
Cons:
N/A

Easy to debug
Allison Satterson

As a developer using Javascript its simple to and easy to debug send messages. I use both Android and iOS platforms and it is easy to integrate SDK's with them. The down side to this is their User Interface feels outdated and shabby. But then again I use a suite of Freshwork products some are good and some just lack the edge.

Pros:
N/A
Cons:
N/A
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Customer Questions

Jannice P.

Is FreshChat able to recognize FAQ's in multiple languages? If yes, what all languages are supported?

No answer has been provided yet. We have also reached out to the company for an answer.
Suryakumar A.

Can different custom chatbots be used for different working hours?

No answer has been provided yet. We have also reached out to the company for an answer.
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Freshchat
Get Freshchat
  • Free
    <ul> <li>Up to 100 agents</li> <li>100 Campaign Contacts</li> <li>Chatbots</li> <li>Chatbot Analytics</li> </ul>
    0.00
    Month
  • Growth
    <ul> <li>Price per agent per month</li> <li>500 Campaign Contacts </li> <li>Assignment Rules </li> <li>Priority Inbox</li> </ul>
    18.00
    Month
  • Pro
    <ul> <li>Auto-resolve</li> <li>IntelliAssign</li> <li>Business Hours (by Groups)</li> <li>Live Translate</li> </ul>
    47.00
    Month
  • Enterprise
    <ul> <li>Allowed IPs</li> <li>Allowed Domains</li> <li>User Authentication(JWT)</li> <li>400K MUV/agent</li> </ul>
    83.00
    Month
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CometChat
Get CometChat
  • Startup
    <ul> <li>Price for 1K monthly active users (5% concurrency included)</li> <li>All core & key chat features</li> <li>Integrate using Chat Widgets, UI Kits & SDKs</li> <li>GDPR Compliance</li> </ul>
    149.00
    Month
  • Growth
    <ul> <li>Email + SMS Notifications</li> <li>Stickers, Reactions, Message Translations</li> <li>Real-time document & whiteboard sharing</li> <li>Moderation Features</li> </ul>
    399.00
    Month
  • Scale
    <ul> <li>Voice transcription</li> <li>Polls & smart replies</li> <li>Sentiment analysis & in-flight message moderation</li> <li>HIPAA Compliance</li> </ul>
    749.00
    Month
  • Enterprise
    <ul> <li>Scale to millions of users</li> <li>99.9% SLA & Enterprise support with private Slack channel</li> <li>Shared, dedicated or on-premise deployment</li> <li>Global CDN</li> </ul>
    Custom
    Other
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Streak
Get Streak
  • Free
    <ul> <li>Basic CRM 500</li> <li>Mail merge 50</li> <li>Email tracking</li> </ul>
    0.00
    Month
  • Solo
    <ul> <li>Basic CRM 5000</li> <li>Mail merge 800</li> <li>Link tracking</li> </ul>
    19.00
    Month
  • Pro
    <ul> <li>Advanced CRM</li> <li>Mail merge 1500</li> <li>Shared pipelines</li> </ul>
    59.00
    Month
  • Enterprise
    <ul> <li>Custom permissions</li> <li>Data validation</li> <li>Priority support</li> </ul>
    159.00
    Month
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Landbot
Get Landbot
  • Sandbox
    <ul> <li>Basic Flows - Variables</li> <li>Limited Integrations - Zapier, 
Slack, Sendgrid & Google Analytics</li> <li>Basic Power-ups - Human Takeover, Bricks, Custom code</li> <li>Chat Manager</li> </ul>
    0.00
    Other
  • Starter
    <ul> <li>Upgraded Flows - Conditional logic</li> <li>Custom CSS/JS</li> <li>Basic Integrations - Mailchimp & Stripe</li> <li>Essential Power-ups - A/B test, File uploads</li> </ul>
    39.00
    Month
  • Pro
    <ul> <li>Advanced Flows - Formulas</li> <li>Custom Branding</li> <li>Advanced Power-ups - Dynamic Data</li> <li>Essential Integrations - Google Sheets, Airtable & Calendly</li> </ul>
    99.00
    Month
  • Business
    <ul> <li>Priority support</li> <li>Dedicated success manager</li> <li>Advanced Integrations - Salesforce</li> <li>Bot building service</li> </ul>
    Custom
    Other

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