Freshchat

Customer Review
7
7
7.0

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Freshchat

Customer Messaging Software for Businesses

Owned By

Freshworks Inc.

Other OS

Windows

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Android

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iOS

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Mgmt Review
  • free
  • paid

Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels. Additionally, you may help them out with precise answers, interact with them with proactive conversations, and communicate with specific individuals through outbound communications. It has many features that allow you to manage your business support effectively.

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In-Depth Reviewer Comments

No one has reviewed this app yet. Our customers value real and transparent reviews. If you use this app and can spare a moment, please consider writing a review.

App Pricing Page

Free <ul> <li>Up to 100 agents</li> <li>100 Campaign Contacts</li> <li>Chatbots</li> <li>Chatbot Analytics</li> </ul> 0.00 Month
Growth <ul> <li>Price per agent per month</li> <li>500 Campaign Contacts </li> <li>Assignment Rules </li> <li>Priority Inbox</li> </ul> 18.00 Month
Pro <ul> <li>Auto-resolve</li> <li>IntelliAssign</li> <li>Business Hours (by Groups)</li> <li>Live Translate</li> </ul> 47.00 Month
Enterprise <ul> <li>Allowed IPs</li> <li>Allowed Domains</li> <li>User Authentication(JWT)</li> <li>400K MUV/agent</li> </ul> 83.00 Month
This app has yearly payment discounts available.

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Independent Reviewer Comments

No one has reviewed this app yet. Our customers value real and transparent reviews. If you use this app and can spare a moment, please consider writing a review.

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Customer Questions

Jannice P.

Is FreshChat able to recognize FAQ's in multiple languages? If yes, what all languages are supported?

No answer has been provided yet. We have also reached out to the company for an answer.
Suryakumar A.

Can different custom chatbots be used for different working hours?

No answer has been provided yet. We have also reached out to the company for an answer.
  • Free
    <ul> <li>Up to 100 agents</li> <li>100 Campaign Contacts</li> <li>Chatbots</li> <li>Chatbot Analytics</li> </ul>
    0.00
    Month
  • Growth
    <ul> <li>Price per agent per month</li> <li>500 Campaign Contacts </li> <li>Assignment Rules </li> <li>Priority Inbox</li> </ul>
    18.00
    Month
  • Pro
    <ul> <li>Auto-resolve</li> <li>IntelliAssign</li> <li>Business Hours (by Groups)</li> <li>Live Translate</li> </ul>
    47.00
    Month
  • Enterprise
    <ul> <li>Allowed IPs</li> <li>Allowed Domains</li> <li>User Authentication(JWT)</li> <li>400K MUV/agent</li> </ul>
    83.00
    Month
Slack
  • Pro
    <ul> <li>Unlimited message history</li> <li>Unlimited apps and integrations</li> <li>Unlimited lightweight, voice-first huddles</li> <li>Secure work with other companies using Slack Connect channels</li> </ul>
    8.00
    Month
  • Business+
    <ul> <li>99.99% guaranteed uptime</li> <li>User provisioning and deprovisioning</li> <li>SAML-based single sign-on</li> <li>Data exports for all messages</li> </ul>
    15.00
    Month
  • Enterprise Grid
    <ul> <li>Unlimited workspaces</li> <li>Support for data loss prevention (DLP), e-Discovery and offline backup providers</li> <li>Designated customer success teams</li> <li>HIPAA-compliant message and file collaboration</li> </ul>
    Custom
    Other
Skype
  • Enterprise
    <ul> <li>Audio and HD video calling</li> <li>Smart messaging</li> <li>Screen sharing</li> <li>Call recording and Live subtitles</li> </ul>
    Custom
    Other
MessageBird
  • Free
    <ul> <li>2 named Inbox seats</li> <li>Up to 1,000 monthly Flow Invocations</li> <li>Access to all channels (Premium channels fees apply)</li> <li>Coach support</li> </ul>
    0.00
    Other
  • Custom
    <ul> <li>Custom Inbox seats</li> <li>Unlimited Live Chat conversations</li> <li>Custom monthly Flow Invocations</li> <li>Priority support options</li> </ul>
    Custom
    Other

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