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Freshchat

communication > chat > collaboration > Instant Messaging & Chat Software > customer service > Customer Chat Software > Customer Service Software

Customer Review
7
7
9
10
10
8.6

Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels. Additionally, you may help them out with precise answers, interact with them with proactive conversations, and communicate with specific individuals through outbound communications. It has many features that allow you to manage your business support effectively.

In-Depth Reviewer Comments

Bill R.

I think it is useful for customer support

Works on different platforms like WhatsApp, website etc.

How did your team benefit the most?:

I guess targeting users with messages that are personalized helped us gain their attention.

One Major Feature That You Benefited From:

I like the message templates they look interesting.

How difficult is it to get started?:

Shout out to Freshchat for providing helpful material like the product tours on its application.

One thing or feature you would improve:

Size of your organization:

50-60

Position or Role:

Product Development

Why You Signed Up:

To handle customer queries via chatbot

Edward F.

Freshchat review from my experience

Centralized messaging platform to give users a warm customer experience.

How did your team benefit the most?:

The platform benefited in increasing customer engagement, no customer is left untouched with the automated message sequences we could keep users with us for longer.

One Major Feature That You Benefited From:

Many communication tool doesn't offer design aspect but Freshchat does it made it super simple to design messages that are interactive and not boring.

How difficult is it to get started?:

If you've used Freshdesk product before Thad be great if you're new in Freshdesk ecosystem and using Freshchat you will face confusion initially.

One thing or feature you would improve:

Still getting used to it will give it some more time to see any roadblocks

Size of your organization:

40-50

Position or Role:

Product Manager

Why You Signed Up:

Using Freshchat chatbot in the website

Casey Q.

Advance customer conversation tool

With freshchat it is possible to provide excellent first hand customer service through chatbot that too to as many customers at the same time.

How did your team benefit the most?:

Love this one for its functionality that allows us to reach to our customers on all channels and communicate to them on scale.

One Major Feature That You Benefited From:

Simple but important ability of freshchat is it's multilingual support in today's day communicating with customers in their language can really impress them.

How difficult is it to get started?:

If you use it you'll notice its comprehensive and clean dashboard Interface with a super narrow left menu bar, it feels great using it.

One thing or feature you would improve:

Over-all outstanding only flaw it lags and sometimes even freezes in between use could be it's heavy configuration size.

Size of your organization:

20-60

Position or Role:

Product Manager

Why You Signed Up:

To build chatbot for customer support

App Pricing Page

Free	<ul> <li>Up to 100 agents</li> <li>100 Campaign Contacts</li> <li>Chatbots</li> <li>Chatbot Analytics</li> </ul>	0.00	Month
Growth	<ul> <li>Price per agent per month</li> <li>500 Campaign Contacts </li> <li>Assignment Rules </li> <li>Priority Inbox</li> </ul>	18.00	Month
Pro	<ul> <li>Auto-resolve</li> <li>IntelliAssign</li> <li>Business Hours (by Groups)</li> <li>Live Translate</li> </ul>	47.00	Month
Enterprise	<ul> <li>Allowed IPs</li> <li>Allowed Domains</li> <li>User Authentication(JWT)</li> <li>400K MUV/agent</li> </ul>	83.00	Month

This app has yearly payment discounts available.

Get Freshchat

InsiderApps Video Reviews

No video reviews just yet.

Independent Reviewer Comments

Good chat bot tool if you're already using the Freshdesk suite

Geoff Quazerski

Freshchat is really intuitive and easy to use. It also integrates into your Freshdesk dashboard seamlessly and helps convert chats into tickets. However, the features that it offers are quite basic and there are better options out there. It makes sense to use the tool if you're already using their parent company's other products.

Pros:

N/A

Cons:

N/A

Easy to debug

Allison Satterson

As a developer using Javascript its simple to and easy to debug send messages. I use both Android and iOS platforms and it is easy to integrate SDK's with them. The down side to this is their User Interface feels outdated and shabby. But then again I use a suite of Freshwork products some are good and some just lack the edge.

Pros:

N/A

Cons:

N/A

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Customer Questions

Jannice P.

Is FreshChat able to recognize FAQ's in multiple languages? If yes, what all languages are supported?

No answer has been provided yet. We have also reached out to the company for an answer.

Suryakumar A.

Can different custom chatbots be used for different working hours?

No answer has been provided yet. We have also reached out to the company for an answer.

Freshchat

Get Freshchat

Free

<ul> <li>Up to 100 agents</li> <li>100 Campaign Contacts</li> <li>Chatbots</li> <li>Chatbot Analytics</li> </ul>

0.00

Month
Growth

<ul> <li>Price per agent per month</li> <li>500 Campaign Contacts </li> <li>Assignment Rules </li> <li>Priority Inbox</li> </ul>

18.00

Month
Pro

<ul> <li>Auto-resolve</li> <li>IntelliAssign</li> <li>Business Hours (by Groups)</li> <li>Live Translate</li> </ul>

47.00

Month
Enterprise

<ul> <li>Allowed IPs</li> <li>Allowed Domains</li> <li>User Authentication(JWT)</li> <li>400K MUV/agent</li> </ul>

83.00

Month

Buy Me a Coffee

Get Buy Me a Coffee

Free

<ul> <li>Free</li> </ul>

0.00

Other

PubNub

Get PubNub

Free

<ul> <li>Develop a proof of concept with some functionality limits</li> <li>Test your code with up to 200 MAUs</li> </ul>

0.00

Month
Starter

Description: <ul> <li>Launch a pilot or small-scale app</li> <li>Build and test with full account controls</li> <li>Start with pay-as-you-go MAU pricing, upgrade as you scale</li> </ul>

49.00

Month
Pro

<ul> <li>Custom pricing plans for your use case, only pay for what you use</li> <li>Easily launch your app and effortlessly scale as your usage grows</li> <li>Add and change features and functionality at any time</li> <li>Dedicated technical experts for guidance and review as you build</li> </ul>

Custom

Other

Calendly

Get Calendly

Basic

<ul> <li>Calendar connections per person - 1</li> <li>Connect to Google, Office 365, Outlook, and iCloud calendars</li> <li>Access Calendly with web, iOS, and Android apps</li> <li>Active event types - 1</li> </ul>

0.00

Other
Essentials

<ul> <li>Calendar connections per person - 2</li> <li>Active event types - Unlimited</li> <li>Create group events</li> <li>Send your invitee email reminders and follow-ups</li> </ul>

10.00

Month
Professional

<ul> <li>Calendar connections per person - 6</li> <li>Collective one-offs</li> <li>Customize email notifications and reminders</li> <li>Get meeting notifications via text</li> </ul>

15.00

Month
Teams

<ul> <li>Create round robin event types</li> <li>Connect to Salesforce</li> </ul>

20.00

Month
Enterprise

<ul> <li>SAML single sign-on (SSO)</li> <li>SAML single sign-on (SSO)</li> <li>Data Deletion API</li> <li>Dedicated Calendly account partner</li> </ul>

Custom

Other

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