Freshsales

Customer Review
6
9
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10
8.8

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Freshsales

Sales CRM and marketing platform

Owned By
Freshworks
Other OS

Windows

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iOS

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Android

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Mgmt Review
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Freshsales is a full-fledged sales force automation solution for sales teams. It provides everything a salesperson needs to- attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships. With built-in email, phone, chat, and telephony, Freshsales empowers sales teams with more time for selling by automating the sales process and increases efficiency and productivity in their daily activities.

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In-Depth Reviewer Comments


Edgar M.
Great CRM with great options to work with

From experience I can say it is a extremely comprehensive sales platform that works for you.

How did your team benefit the most?:
Sales team have experience efficiency in the sales lifecycle.
One Major Feature That You Benefited From:
This one feature that lets you know which lead is the most closest to being converted in to customers was helpful.
How difficult is it to get started?:
Not a steep but surely there is learning curve to it.
One thing or feature you would improve:
Yet to encounter any such improvement
Size of your organization:
40-50
Position or Role:
Senior Product Manager
Why You Signed Up:
We are using this CRM for lead generation

Maria H.
Great experience with Freshsales

Freshsales enabled me to optimise sales reps performance and focus on those who brings most results.

How did your team benefit the most?:
It has help us optimize our sales approach so we try different strategies to see which one works.
One Major Feature That You Benefited From:
I have taken so much help from analytics to identify sales performance because to monitor it one by one is extremely time consuming and often lead to chaos....
How difficult is it to get started?:
Like any other software it also need some days to learn all the features their functions this learning process is easy at least it was for me.
One thing or feature you would improve:
Size of your organization:
70-80
Position or Role:
Managing Director
Why You Signed Up:
To close more sales quickly

Everett L.
Freshsales a worth it sales automation platform

Complete contact management product it is nurturing and working on contacts to close deals with them is convenient on this platform.

How did your team benefit the most?:
Having the ability to work on those leads who are comparatively more responsive than others really helps with freshsales we could do the same trach contacts based on their activity level with us and prioritise them.
One Major Feature That You Benefited From:
It helped us in understanding prospects better because it gave all the important information about them.
How difficult is it to get started?:
Speaking of interface design and all it is on the convenient side but learning it's features requires some level of effort.
One thing or feature you would improve:
System message notifications isn't working properly, notifications doesn't shows up instantly.
Size of your organization:
20-90
Position or Role:
Sales Head
Why You Signed Up:
Using Freshsales from increasing deal closing

App Pricing Page

Free <ul> <li>Pricing per user</li> <li>Contact & Account Management</li> <li>Contact Lifecycle Stages</li> <li>Built-in Chat, Email, & Phone</li> </ul> 0.00 Month
Growth <ul> <li>Visual Sales Pipeline</li> <li>AI-powered Predictive Contact Scoring</li> <li>Sales Sequences</li> <li>Up to 2,000 Bot Sessions/Month</li> </ul> 18.00 Month
Pro <ul> <li>Multiple Sales Pipelines</li> <li>Time-based Workflows</li> <li>AI-powered Deal Insights & Next Best Action</li> <li>Up to 3,000 Bot Sessions/Month</li> </ul> 47.00 Month
Enterprise <ul> <li>Custom Modules</li> <li>AI-based Forecasting Insights</li> <li>Audit Logs</li> <li>Up to 5,000 Bot Sessions/Month</li> </ul> 83.00 Month
This app has yearly payment discounts available.
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Independent Reviewer Comments


Lovely little CRM
Kaitlin K.

We turned off all of our third-party webforms and chat systems and replaced them with Freshsales. We receive a wide array of incoming messages from existing customers to cold leads. This syphons them all out into different buckets automatically and managing them all is strangely simple now. Two thumbs up!

Pros:
Great for full website integration
Cons:
Have not run into any issues

Offshoot of FreshWorks
Kevin Hemmering

This is just an additional integrations of FreshWorks, so you need to have more than just Freshsales. But the price is right... very cheap.

Pros:
Inexpensive at all tiers
Cons:
Need FreshWorks, it's an upsell
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Freshsales
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  • Free
    <ul> <li>Pricing per user</li> <li>Contact & Account Management</li> <li>Contact Lifecycle Stages</li> <li>Built-in Chat, Email, & Phone</li> </ul>
    0.00
    Month
  • Growth
    <ul> <li>Visual Sales Pipeline</li> <li>AI-powered Predictive Contact Scoring</li> <li>Sales Sequences</li> <li>Up to 2,000 Bot Sessions/Month</li> </ul>
    18.00
    Month
  • Pro
    <ul> <li>Multiple Sales Pipelines</li> <li>Time-based Workflows</li> <li>AI-powered Deal Insights & Next Best Action</li> <li>Up to 3,000 Bot Sessions/Month</li> </ul>
    47.00
    Month
  • Enterprise
    <ul> <li>Custom Modules</li> <li>AI-based Forecasting Insights</li> <li>Audit Logs</li> <li>Up to 5,000 Bot Sessions/Month</li> </ul>
    83.00
    Month
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  • Essential
    <ul> <li>Unlimited surveys‪</li> <li>Unlimited questions‪</li> <li>1 user</li> <li>300 responses / survey</li> <li>24/7 email and LiveChat support</li> <li>30 question types‪</li> </ul>
    Month
  • Advanced
    <ul> <li>QuestionPro mobile app</li> <li>Net promoter score</li> <li>Multilingual surveys</li> <li>Custom variables</li> <li>Upload file question</li> <li>Crosstab analysis</li> </ul>
    129
    Month
  • Team Edition
    <ul> <li>Dedicated customer success manager</li> <li>User roles and permissions</li> <li>Custom scripting</li> <li>Text tagging</li> <li>Correlation analysis</li> <li>Project management migration & integration</li> </ul>
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    <ul> <li>Core Features: Status updates, user profiles, single sign-on, admin reports</li> <li>Admin roles</li> <li>API & Webhooks</li> <li>Compliance: CCPA, GDPR</li> </ul>
    0.00
    Month
  • Growth
    <ul> <li>Private boards</li> <li>User segmentation</li> <li>Integrations: Intercom, GitHub, Slack, Discord, Microsoft Teams</li> <li>Compliance: SOC 2 report</li> </ul>
    400.00
    Month
  • Business
    <ul> <li>Remove branding</li> <li>Email whitelabeling</li> <li>Integrations: HubSpot, Salesforce, Okta, Azure Active Directory, OneLogin</li> <li>Compliance: Pay by invoice, Security review</li> <ul>
    Custom
    Other
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  • Lite
    <ul> <li>Chatbots - 3</li> <li>Multiple Markets - 1</li> <li>Multiple Chat Widgets - 1</li> <li>Screen Sharing</li> </ul>
    29.90
    Year
  • Pro
    <ul> <li>Chatbots - Unlimited</li> <li>Multiple Markets - Unlimited</li> <li>Multiple Chat Widgets - Unlimited</li> <li>Agent Workload Management</li> </ul>
    59.90
    Year
  • Enterprise
    <ul> <li>Chatbots: NLP API</li> <li>Custom Integrations</li> <li>Customize Chat Widgets - Override CSS styles</li> <li>Mobile SDK</li> </ul>
    Custom
    Other

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