MessageBird

Customer Review
10
7
8.5

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MessageBird logo
MessageBird

Omnichannel Communications Platform

Owned By

MessageBird B.V.

Other OS
web app only
Mgmt Review
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  • free
  • paid

MessageBird is the largest cloud communications platform in terms of direct customer reach, as well as the only cloud communications platform with its own telecommunications carrier infrastructure. This proprietary technology enables global businesses to connect directly via SMS, voice, chat, and video with greater security, speed, and reliability than any other platform.

MessageBird desktop view
MessageBird mobile view 1
MessageBird mobile view 2
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MessageBird App Functionality

In-Depth Reviewer Comments

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App Pricing Page

Free <ul> <li>2 named Inbox seats</li> <li>Up to 1,000 monthly Flow Invocations</li> <li>Access to all channels (Premium channels fees apply)</li> <li>Coach support</li> </ul> 0.00 Other
Custom <ul> <li>Custom Inbox seats</li> <li>Unlimited Live Chat conversations</li> <li>Custom monthly Flow Invocations</li> <li>Priority support options</li> </ul> Custom Other
This app has yearly payment discounts available.
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Independent Reviewer Comments


Great as a WhatsApp function
Chandrakant Prem

My team has been using the WhatsApp function and they seem stoked. They can no concentrate on getting more customers than spending time on the current ones. Most activites for my backend team have been streamlined. The issue that I face is with their support team. My team keeps on asking questions to them and they take plenty of time to respong to the most basic queries, which many a times delays the work.

Pros:
N/A
Cons:
N/A

Flawless API INtegrations
Ted M.

I really love how the interface is so intuitive and user friendly. Anyone can use it without any problems. There are lots of different ways to communicate like SMS, WhatsApp, Email, Facebook Messenger, Twitter and many others. You can pay through PayPal too which is nice. The UI is very easy and intuitive to use. Navigating through the service, creating your messages, uploading your lists, and everything...

Pros:
Great API, very smooth
Cons:
Had a couple of times where the API timed out
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Customer Questions

Forzan V.

I see an unknown item on my bank statement from MessageBird, can you tell me what that is?

No answer has been provided yet. We have also reached out to the company for an answer.
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MessageBird
Get MessageBird
  • Free
    <ul> <li>2 named Inbox seats</li> <li>Up to 1,000 monthly Flow Invocations</li> <li>Access to all channels (Premium channels fees apply)</li> <li>Coach support</li> </ul>
    0.00
    Other
  • Custom
    <ul> <li>Custom Inbox seats</li> <li>Unlimited Live Chat conversations</li> <li>Custom monthly Flow Invocations</li> <li>Priority support options</li> </ul>
    Custom
    Other
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  • Starter
    <ul> <li>Up to 3 Users</li> <li>Lead, contact, and opportunity storage</li> <li>Smart Views (saved lead lists)</li> <li>Email support and help center</li> </ul>
    29.00
    Month
  • Basic
    <ul> <li>Up to 30 users</li> <li>Call forwarding</li> <li>Custom fields</li> <li>External phone numbers</li> </ul>
    69.00
    Month
  • Professional
    <ul> <li>Up to 100 users</li> <li>Email and domain filtering</li> <li>Bulk email sending</li> <li>Email sequences</li> </ul>
    99.00
    Month
  • Business
    <ul> <li>Unlimited users</li> <li>Predictive Dialer</li> <li>Custom roles & permissions</li> <li>Built-in call coaching</li> </ul>
    149.00
    Month
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  • Personal
    <ul> <li>Up to 2 Notebooks</li> <li>Up to 2 Max members per notebook</li> <li>200 Monthly Comment / Message Quotas</li> <li>600 MB Files & attachments</li> </ul>
    0.00
    Other
  • Plus
    <ul> <li>30 Notebooks</li> <li>30 Max members per notebook</li> <li>1000 per plan Monthly Comment / Message Quotas</li> <li> 6 GB Files & attachments</li> </ul>
    8.00
    Month
  • Business
    <ul> <li>Unlimited Notebooks</li> <li>Unlimited Max members per notebook</li> <li>10000 per plan Monthly Comment / Message Quotas</li> <li>60 GB Files & attachments</li> </ul>
    19.00
    Month
  • Enterprise
    <ul> <li>Advanced identification management</li> <li>Custom API limits</li> <li>3000 Zenkit Suite Connections</li> <li>Unlimited Notes</li> </ul>
    Custom
    Other
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  • Lite
    <ul> <li>Chatbots - 3</li> <li>Multiple Markets - 1</li> <li>Multiple Chat Widgets - 1</li> <li>Screen Sharing</li> </ul>
    29.90
    Year
  • Pro
    <ul> <li>Chatbots - Unlimited</li> <li>Multiple Markets - Unlimited</li> <li>Multiple Chat Widgets - Unlimited</li> <li>Agent Workload Management</li> </ul>
    59.90
    Year
  • Enterprise
    <ul> <li>Chatbots: NLP API</li> <li>Custom Integrations</li> <li>Customize Chat Widgets - Override CSS styles</li> <li>Mobile SDK</li> </ul>
    Custom
    Other

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