Rocket.Chat

collaboration > Instant Messaging & Chat Software

Customer Review
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8.2

Rocket.chat is a leading open source communication hub. Simplify your communication with the all-in-one platform made for customer support and team collaboration. Use Rocket.Chat to boost your business productivity by controlling and centralizing your communication with internal or external clients in one place. Eliminate distractions and take advantage of a fully customizable interface with a range of plugins, themes and integrations with other key software.

In-Depth Reviewer Comments

Katrina K.

Reliable chat tool for customer support

Using Rockey chat customer chat features has greatly improved our customer support image to customers.

How did your team benefit the most?:

We now engage with customers much more conveniently.

One Major Feature That You Benefited From:

Almost on every platform this works on Facebook, twitter etc.

How difficult is it to get started?:

Not very difficult to set up integration between website chatbot and rocket chat.

One thing or feature you would improve:

I'll explore it further before mentioning any improvement.

Size of your organization:

30-60

Position or Role:

CTO

Why You Signed Up:

For communicating with customers via chatbot

Niem W.

Best team collaboration communication system

The speed of this platform lets you communicate seamlessly with co-workers and other admins, it has helpful functions like chat history search, It quickly integrated with different platforms.

How did your team benefit the most?:

It is quick to surfe between different chat groups and personal chats there is a search bar so you can search for any member by typing their names.

One Major Feature That You Benefited From:

Not a common but interesting feature I found is the analytics it is a unique way to understand how your team members communicate with each other, and the data it shows you can use to seek what time and day are more responsive.

How difficult is it to get started?:

I am pretty impressed with its modern interface, and the best part is that, depending on your brand, it is customizable. Navigation also is simple have fewer roadblocks.

One thing or feature you would improve:

File size restriction is frustrating so please increase the allowed limit of files and docs for sharing in the team chat.

Size of your organization:

20-30

Position or Role:

CTO

Why You Signed Up:

To boost team communication

Larry G.

Nice tool for enhancing customer experience

This is quite an effective solution for enhancing customer experience via chat communication and it is automated which helps eliminate human efforts and increases the communication rate.

How did your team benefit the most?:

First of all, we reduced our bounce rate and increased lead generation significantly. Coming to its technicality, we had several functions to add in our chat, like triggers, wait time, queuing, and much more basically, the chat can replace any human sales or customer support.

One Major Feature That You Benefited From:

We have used Rocket chat live chatbot function on our platform for some time now, and we now leave no visitor bounce off from our site without sharing their requirements, it has brought the next level of convenience in our customer chat process. Impressive to notice that customers can communicate in various formats and share all types of docs and content.

How difficult is it to get started?:

Friendly interface I would say it was very easy to add a chat widget in our site code didn't have any such trouble doing that.

One thing or feature you would improve:

Everything working fine so far.

Size of your organization:

30-40

Position or Role:

Senior Developer

Why You Signed Up:

To increase customer experience using website chatbot

App Pricing Page

Community	<ul> <li>Unlimited 1:1 and group messaging</li> <li>Up to 10,000 push notifications per month</li> <li>Up to 5 active marketplace apps</li> <li>Basic user sync</li> </ul>	0.00	Other
Enterprise	<ul> <li>Unlimited & secure push notifications</li> <li>Full Matrix Federation</li> <li>Advanced identity management</li> <li>High availability</li> </ul>	Custom	Month

This app has yearly payment discounts available.

Get Rocket.Chat

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Independent Reviewer Comments

Anika Tabassum

Hard to compete with Slack but this is pretty close. If you don't like Slack then this is the app for you, after trying both my team is still using Slack...

Pros:

Multiple team management is better than Slacks Channels

Cons:

Slack has a better interface and UX

Slack clone

Gerald Akuchie

Open source!! This is the most important feature... you can mess around with everything on the back-end and own your system.

Pros:

Open source is the sh*t

Cons:

its just a Slack clone

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Customer Questions

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Rocket.Chat

Get Rocket.Chat

Community

<ul> <li>Unlimited 1:1 and group messaging</li> <li>Up to 10,000 push notifications per month</li> <li>Up to 5 active marketplace apps</li> <li>Basic user sync</li> </ul>

0.00

Other
Enterprise

<ul> <li>Unlimited & secure push notifications</li> <li>Full Matrix Federation</li> <li>Advanced identity management</li> <li>High availability</li> </ul>

Custom

Month

BigMarker

Get BigMarker

Starter

<ul> <li>No Downloads, All Browsers</li> <li>Chat, Polls, Q&A, Handouts</li> <li>Screen, File, Video Sharing</li> <li>VOIP & Dial-in Audio</li> </ul>

129.00

Month
Elite

<ul> <li>Robust Analytics</li> <li>Customer-facing Channel</li> <li>Full-service Registration</li> <li>Emails Templates</li> </ul>

249.00

Month
Premier

<ul> <li>Landing Page Builder</li> <li>15+ Landing Pages</li> <li>Embeddable Webinars</li> <li>Contact & List Management</li> </ul>

599.00

Month
White Label

<ul> <li>Enterprise Setup & Support</li> <li>Dedicated Account Manager</li> <li>Branded Toll-Free Dial-in</li> <li>White-labelled Webinar Room</li> </ul>

Custom

Other
Enterprise

<ul> <li>Enterprise based services</li> </ul>

Custom

Other

Shortcut

Get Shortcut

Free

<ul> <li>Price per user</li> <li>Manage all ongoing work in Stories</li> <li>Create Docs and connect them to ongoing work</li> <li>Plan multiple sprints using Iterations</li> </ul>

0.00

Month
Team

<ul> <li>Leverage advanced integrations to connect Shortcut with other tools</li> <li>See progress on a org wide (and filterable) Roadmap</li> <li>Customize multiple Workflows so each team can work the way they want</li> <li>Organize work by cross-functional teams</li> </ul>

10.00

Month
Business

<ul> <li>Organize complex projects w/ Milestones</li> <li>Easily track plans w/ an expanded Roadmap</li> <li>Get detailed insights with advanced Reports</li> <li>Use Teams to organize work and process as you scale</li> </ul>

16.00

Month
Enterprise

<ul> <li>Scale your org w/ unlimited everything (well, everything we offer at least)</li> <li>Additional priority support</li> <li>Predictable pricing with volume discounts</li> <li>SSO, SAML, Okta, OneLogin, Azure, and more admin options</li> </ul>

Custom

Other

OnlyOffice

Get OnlyOffice

Personal

<ul> <li>1 user</li> <li>Access rights management</li> <li>Basic (OneDrive, Dropbox, Box)</li> <li>Community support</li> </ul>

0.00

Other
Startup

<ul> <li>5 users</li> <li>IP restriction & trusted mail domains</li> <li>Manual backup only</li> <li>Advanced (OneDrive, Twitter, Facebook)</li> </ul>

0.00

Month
Business

<ul> <li>Price per user, starting at 3 users</li> <li>Google SSO</li> <li>Manual and automatic Backup&Restore</li> <li>Professional (DocuSign, Twilio etc)</li> </ul>

6.00

Month

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