VIENNA Advantage

customer service > CRM Software

Customer Review
10
10.0

VIENNA Advantage is one unified business management suite supporting your transformation towards an intelligent enterprise: Enterprise level Open Source ERP solution with inbuilt CRM, Document Management System and Business Intelligence platform. Available on premises and on the cloud. Leverage role-based access to critical data and streamline your processes across finance, procurement, manufacturing, HR, service, sales, marketing and more.

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App Pricing Page

Enterprise

<ul> <li>Inbuilt workflow management</li> <li>Inbuilt document management</li> <li>Inbuilt business intelligence</li> <li>Made for organization of all sizes</li> </ul>

Custom

Other

This app has yearly payment discounts available.

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Independent Reviewer Comments

Solid enterprise solution

Manoj K.

I recently switched my team to this software and am impressed with how quickly I was able to get up to speed. The intuitive interface makes it easy to use and understand, and the wide range of features provides me with the tools and insights I need to make better decisions. The customer service is also great which is certainly needed early on in the process - they go out of their way to address any problems or questions I had quickly. Worth the price IMHO

Pros:

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VIENNA Advantage

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Enterprise

<ul> <li>Inbuilt workflow management</li> <li>Inbuilt document management</li> <li>Inbuilt business intelligence</li> <li>Made for organization of all sizes</li> </ul>

Custom

Other

LiveAgent

Get LiveAgent

Free

<ul> <li>7 days ticket history</li> <li>1 chat button</li> <li>1 phone number</li> <li>1 email address</li> </ul>

0.00

Other
Ticket

<ul> <li>Unlimited ticket history</li> <li>Unlimited email addresses</li> <li>Advanced reporting</li> <li>Customer portal + forum</li> </ul>

15.00

Month
Ticket+Chat

<ul> <li>Unlimited chat buttons</li> <li>Feedback management</li> <li>Real time visitors monitor</li> <li>Proactive chat invitations</li> </ul>

29.00

Month
All-inclusive

<ul> <li>Call center support</li> <li>Call routing and transfers</li> <li>Hardware IP phone</li> <li>Unlimited call recordings</li> </ul>

49.00

Month

Intercom

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Support

<ul> <li>Human support: Live chat for support, Team inboxes</li> <li>Self-serve support: Help articles, Conversational bots</li> <li>Proactive support: Targeted messaging, Product Tours</li> </ul>

Custom

Other
Engage

<ul> <li>Engagement and adoption: Outbound email and in-product messaging, Push messages & notifications</li> <li>Optimize performance: A/B testing & control groups, Message versioning</li> <li>Personalize targeting: Custom events and customer segments, Salesforce & Marketo integrations</li> </ul>

Custom

Other
Convert

<ul> <li>Website conversion: Conversational chatbots, Live chat for sales</li> <li>Manage leads: Multiple team inboxes, Automatic meeting booking</li> <li>Prospect data: Salesforce & Marketo integrations, Reverse IP lookup and data enrichment</li> </ul>

Custom

Other

Intercom

Get Intercom

Support

<ul> <li>Human support: Live chat for support, Team inboxes</li> <li>Self-serve support: Help articles, Conversational bots</li> <li>Proactive support: Targeted messaging, Product Tours</li> </ul>

Custom

Other
Engage

<ul> <li>Engagement and adoption: Outbound email and in-product messaging, Push messages & notifications</li> <li>Optimize performance: A/B testing & control groups, Message versioning</li> <li>Personalize targeting: Custom events and customer segments, Salesforce & Marketo integrations</li> </ul>

Custom

Other
Convert

<ul> <li>Website conversion: Conversational chatbots, Live chat for sales</li> <li>Manage leads: Multiple team inboxes, Automatic meeting booking</li> <li>Prospect data: Salesforce & Marketo integrations, Reverse IP lookup and data enrichment</li> </ul>

Custom

Other

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