Kapture CRM and TeamLeader are customer relationship management software that enables businesses to manage, organize and attend to customers quickly. Business owners can integrate these tools with their websites to make customer support easier through automated responses, chatbots, FAQ answers, automatic ticketing, etc.
In the wake of online shopping and social media, clients contact a business through various channels. These channels include website orders, social media direct messages, calls, WhatsApp, and email. Kapture CRM and TeamLeader make running a business easier by helping you manage your customers, employees, and tasks in one location.
Kapture CRM is a business automation software for customer support and sales. Its omnichannel support enables your customer care agents to respond to queries and concerns from various channels in one place. For instance, your agent can see an order placed through the website, an Instagram direct message, and an inquiry email on one platform, making it easier and faster to respond.
Kapture CRM features include:
- Auto-assign tickets
- Customer interaction history
- Help-desk management
- Call recording
- Custom roles
- Permissions
- A self-service portal
- Mobile CRM
- Reporting and analytics
- Artificial intelligence (AI) powered chatbot
What sets Kapture CRM apart from TeamLeader is that it leans more on customer support and satisfaction, unlike TeamLeader, which is all about sales, billing, and task management.
TeamLeader is a work management, customer support, and project planning software that lets you sell, bill, and organize your work. You stay in touch with your customers, manage your sales opportunities, plan your tasks, and invoice in one place. Its features include:
- Customer management
- Central communication
- Project management
- Drawing quotations
- Time tracking
- Invoice creation
- Payments
- Integration with other software
TeamLeader provides an overview of sales opportunities underway, active projects, payments, and how your business is performing. TeamLeader offers two products: TeamLeader Focus and TeamLeader Orbit.
1.) TeamLeader Focus: For small businesses with up to 20 employees and
2.) TeamLeader Orbit: For companies with up to 1,000 employees. TeamLeader Orbit also lets you manage clients, create competitive quotations and invoices, schedule employees and projects, and manage your budgets.
TeamLeader differs from Kapture CRM because it is a work and project management software with custom relationship management features.
