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Help Scout

customer service > Support & Helpdesk Software

No customer reviews yet.

Help Scout scales like any other help desk, but the customer experience feels personalized like email. Help Scout is ideal for companies of all sizes, and supports companies with 500+ users. Help Scout's clutter-free features keep teams of any size on the same page. With best in-class-reporting, integrated knowledge base, robust API and tons of integrations, and free iPhone app to support customers on the go, Help Scout lets your team focus on what really matters: your customers.

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App Pricing Page

Standard	<ul> <li>2 Mailboxes, 1 Docs site</li> <li>Up to 25 users (price per user)</li> <li>In-app messaging</li> <li>Live chat</li> </ul>	25.00	Month
Plus	<ul> <li>5 Mailboxes, 2 Docs sites</li> <li>No user limit</li> <li>Custom fields</li> <li>Teams</li> </ul>	40.00	Month
Company	<ul> <li>Unlimited Mailboxes</li> <li>Concierge onboarding service</li> <li>Dedicated account manager</li> <li>Unlimited Docs sites</li> </ul>	Custom	Year

This app has yearly payment discounts available.

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Customer Questions

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Help Scout

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Standard

<ul> <li>2 Mailboxes, 1 Docs site</li> <li>Up to 25 users (price per user)</li> <li>In-app messaging</li> <li>Live chat</li> </ul>

25.00

Month
Plus

<ul> <li>5 Mailboxes, 2 Docs sites</li> <li>No user limit</li> <li>Custom fields</li> <li>Teams</li> </ul>

40.00

Month
Company

<ul> <li>Unlimited Mailboxes</li> <li>Concierge onboarding service</li> <li>Dedicated account manager</li> <li>Unlimited Docs sites</li> </ul>

Custom

Year

Autonix

Get Autonix

ESSENTIALS

<ul> <li> 10 Trackers (Dynamic QR Codes)</li> <li>Unlimited Scans</li> <li>Customizable Dynamic QR Code Generator</li> <li>Analytics Dashboard</li> </ul>

29

Month
GO BEYOND

<ul> <li>Unlimited Trackers</li> <li>Performance Data</li> <li>Advanced Data Collection</li> <li>Additional Customization + Branding</li> </ul>

99

Month
ENTERPRISE

<ul> <li>Training & Support</li> <li>Single Sign-on (SSO)</li> <li>Core API Access</li> <li>Custom Domain Included</li> </ul>

Custom

Month

Vtiger CRM

Get Vtiger CRM

ONE PILOT

<ul> <li>CONTACT MANAGEMENT: One View, Idle Alerts</li> <li>CONTACT ENGAGEMENT: Emails & Phone Integration, Document Engagement</li> <li>INTERNAL COLLABORATION: Meeting Aide in Vtiger Buzz, Actions Page</li> <li>MARKETING: Lists and Segments, Profile Scoring</li> </ul>

0.00

Month
ONE PROFESSIONAL

<ul> <li>SALESFORCE AUTOMATION: Multiple Pipelines, Profile & Engagement Scoring</li> <li>DESK MANAGEMENT: Social Ticketing, Round Robin Ticket Assignment</li> <li>CONVERSATIONS: Internal Team Collaboration, Live Web Chat</li> <li>DASHBOARDS: Sales Insights, Support Insights</li> </ul>

Custom

Other
ONE ENTERPRISE

<ul> <li>INTERNAL TICKETING: Internal Ticketing system for employees, Internal ticket Insights</li> <li>DESK MANAGEMENT: Work order management</li> </ul>

Custom

Other

MessageBird

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Free

<ul> <li>2 named Inbox seats</li> <li>Up to 1,000 monthly Flow Invocations</li> <li>Access to all channels (Premium channels fees apply)</li> <li>Coach support</li> </ul>

0.00

Other
Custom

<ul> <li>Custom Inbox seats</li> <li>Unlimited Live Chat conversations</li> <li>Custom monthly Flow Invocations</li> <li>Priority support options</li> </ul>

Custom

Other

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