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Help Scout

customer service > Support & Helpdesk Software

No customer reviews yet.

Help Scout scales like any other help desk, but the customer experience feels personalized like email. Help Scout is ideal for companies of all sizes, and supports companies with 500+ users. Help Scout's clutter-free features keep teams of any size on the same page. With best in-class-reporting, integrated knowledge base, robust API and tons of integrations, and free iPhone app to support customers on the go, Help Scout lets your team focus on what really matters: your customers.

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App Pricing Page

Standard	<ul> <li>2 Mailboxes, 1 Docs site</li> <li>Up to 25 users (price per user)</li> <li>In-app messaging</li> <li>Live chat</li> </ul>	25.00	Month
Plus	<ul> <li>5 Mailboxes, 2 Docs sites</li> <li>No user limit</li> <li>Custom fields</li> <li>Teams</li> </ul>	40.00	Month
Company	<ul> <li>Unlimited Mailboxes</li> <li>Concierge onboarding service</li> <li>Dedicated account manager</li> <li>Unlimited Docs sites</li> </ul>	Custom	Year

This app has yearly payment discounts available.

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Customer Questions

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Help Scout

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Standard

<ul> <li>2 Mailboxes, 1 Docs site</li> <li>Up to 25 users (price per user)</li> <li>In-app messaging</li> <li>Live chat</li> </ul>

25.00

Month
Plus

<ul> <li>5 Mailboxes, 2 Docs sites</li> <li>No user limit</li> <li>Custom fields</li> <li>Teams</li> </ul>

40.00

Month
Company

<ul> <li>Unlimited Mailboxes</li> <li>Concierge onboarding service</li> <li>Dedicated account manager</li> <li>Unlimited Docs sites</li> </ul>

Custom

Year

Symend

Get Symend

Custom

<ul> <li>Connect with Symend sales team</li> </ul>

Custom

Other

MessageBird

Get MessageBird

Free

<ul> <li>2 named Inbox seats</li> <li>Up to 1,000 monthly Flow Invocations</li> <li>Access to all channels (Premium channels fees apply)</li> <li>Coach support</li> </ul>

0.00

Other
Custom

<ul> <li>Custom Inbox seats</li> <li>Unlimited Live Chat conversations</li> <li>Custom monthly Flow Invocations</li> <li>Priority support options</li> </ul>

Custom

Other

Freshmarketer

Get Freshmarketer

Free

<ul> <li>100 marketing contacts</li> <li>Contact & Account Management</li> <li>Contact Lifecycle Stages</li> <li>Website Tracking & Built-in Chat</li> </ul>

0.00

Month
Growth

<ul> <li>2000 marketing contacts</li> <li>Drag-and-drop Journey Builder</li> <li>Multichannel Engagement-Email, SMS & WhatsApp</li> <li>Behavioral Targeting</li> </ul>

23.00

Month
Pro

<ul> <li>5000 marketing contacts</li> <li>Advanced Webhooks</li> <li>Offline Events</li> <li>Up to 3,000 Bot Sessions/Month</li> </ul>

179.00

Month
Enterprise

<ul> <li>10000 marketing contacts</li> <li>Transactional Emails</li> <li>Field-level Permissions</li> <li>Dedicated Account Manager</li> </ul>

359.00

Month

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