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Help Scout

customer service > Support & Helpdesk Software

No customer reviews yet.

Help Scout scales like any other help desk, but the customer experience feels personalized like email. Help Scout is ideal for companies of all sizes, and supports companies with 500+ users. Help Scout's clutter-free features keep teams of any size on the same page. With best in-class-reporting, integrated knowledge base, robust API and tons of integrations, and free iPhone app to support customers on the go, Help Scout lets your team focus on what really matters: your customers.

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App Pricing Page

Standard	<ul> <li>2 Mailboxes, 1 Docs site</li> <li>Up to 25 users (price per user)</li> <li>In-app messaging</li> <li>Live chat</li> </ul>	25.00	Month
Plus	<ul> <li>5 Mailboxes, 2 Docs sites</li> <li>No user limit</li> <li>Custom fields</li> <li>Teams</li> </ul>	40.00	Month
Company	<ul> <li>Unlimited Mailboxes</li> <li>Concierge onboarding service</li> <li>Dedicated account manager</li> <li>Unlimited Docs sites</li> </ul>	Custom	Year

This app has yearly payment discounts available.

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Customer Questions

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Help Scout

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Standard

<ul> <li>2 Mailboxes, 1 Docs site</li> <li>Up to 25 users (price per user)</li> <li>In-app messaging</li> <li>Live chat</li> </ul>

25.00

Month
Plus

<ul> <li>5 Mailboxes, 2 Docs sites</li> <li>No user limit</li> <li>Custom fields</li> <li>Teams</li> </ul>

40.00

Month
Company

<ul> <li>Unlimited Mailboxes</li> <li>Concierge onboarding service</li> <li>Dedicated account manager</li> <li>Unlimited Docs sites</li> </ul>

Custom

Year

Intercom

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Support

<ul> <li>Human support: Live chat for support, Team inboxes</li> <li>Self-serve support: Help articles, Conversational bots</li> <li>Proactive support: Targeted messaging, Product Tours</li> </ul>

Custom

Other
Engage

<ul> <li>Engagement and adoption: Outbound email and in-product messaging, Push messages & notifications</li> <li>Optimize performance: A/B testing & control groups, Message versioning</li> <li>Personalize targeting: Custom events and customer segments, Salesforce & Marketo integrations</li> </ul>

Custom

Other
Convert

<ul> <li>Website conversion: Conversational chatbots, Live chat for sales</li> <li>Manage leads: Multiple team inboxes, Automatic meeting booking</li> <li>Prospect data: Salesforce & Marketo integrations, Reverse IP lookup and data enrichment</li> </ul>

Custom

Other

Robin

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Basic

<ul> <li>Manage desks visually on a map</li> <li>Distance planning & health surveys</li> <li>Manage guest visits</li> <li>Interactive kiosks & room displays</li> </ul>

1500.00

Year
Pro

<ul> <li>Manage flexible seating</li> <li>Export data from reports</li> <li>Guided onboarding & training</li> <li>Limit booking to admins</li> </ul>

3500.00

Year
Premium

<ul> <li>Integrated enterprise user management</li> <li>Directory services integration</li> <li>Custom roles & permissions</li> <li>Workplace services</li> </ul>

Custom

Other

TeamViewer Engage

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Lite

<ul> <li>Chatbots - 3</li> <li>Multiple Markets - 1</li> <li>Multiple Chat Widgets - 1</li> <li>Screen Sharing</li> </ul>

29.90

Year
Pro

<ul> <li>Chatbots - Unlimited</li> <li>Multiple Markets - Unlimited</li> <li>Multiple Chat Widgets - Unlimited</li> <li>Agent Workload Management</li> </ul>

59.90

Year
Enterprise

<ul> <li>Chatbots: NLP API</li> <li>Custom Integrations</li> <li>Customize Chat Widgets - Override CSS styles</li> <li>Mobile SDK</li> </ul>

Custom

Other

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