Help Scout

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Help Scout

Shared inbox, help center & live chat platform

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Help Scout

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iOS

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Android

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Mgmt Review
  • paid

Help Scout scales like any other help desk, but the customer experience feels personalized like email. Help Scout is ideal for companies of all sizes, and supports companies with 500+ users. Help Scout's clutter-free features keep teams of any size on the same page. With best in-class-reporting, integrated knowledge base, robust API and tons of integrations, and free iPhone app to support customers on the go, Help Scout lets your team focus on what really matters: your customers.

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In-Depth Reviewer Comments

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App Pricing Page

Standard <ul> <li>2 Mailboxes, 1 Docs site</li> <li>Up to 25 users (price per user)</li> <li>In-app messaging</li> <li>Live chat</li> </ul> 25.00 Month
Plus <ul> <li>5 Mailboxes, 2 Docs sites</li> <li>No user limit</li> <li>Custom fields</li> <li>Teams</li> </ul> 40.00 Month
Company <ul> <li>Unlimited Mailboxes</li> <li>Concierge onboarding service</li> <li>Dedicated account manager</li> <li>Unlimited Docs sites</li> </ul> Custom Year
This app has yearly payment discounts available.

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Customer Questions

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  • Standard
    <ul> <li>2 Mailboxes, 1 Docs site</li> <li>Up to 25 users (price per user)</li> <li>In-app messaging</li> <li>Live chat</li> </ul>
    25.00
    Month
  • Plus
    <ul> <li>5 Mailboxes, 2 Docs sites</li> <li>No user limit</li> <li>Custom fields</li> <li>Teams</li> </ul>
    40.00
    Month
  • Company
    <ul> <li>Unlimited Mailboxes</li> <li>Concierge onboarding service</li> <li>Dedicated account manager</li> <li>Unlimited Docs sites</li> </ul>
    Custom
    Year
Cognito Forms
  • Individual
    <ul> <li>Data Collection: File Uploads, Multi-Page Forms, Rating Scales, Repeating Sections</li> <li>Logic & Automation: Calculations, Conditional Logic, Notifications, Quantity Limits</li> <li>Data Management: Exporting</li> <li>Online Payment: Stripe Payments</li> </ul>
    0.00
    Other
  • Pro
    <ul> <li>Pricing per user</li> <li>Inbound API calls: 2000/day</li> <li>Data Collection: Electronic Signatures, Save & Resume, Table Field</li> <li>Data Management: Entry Sharing, Form Folders, Importing, Saved Entry Views</li> </ul>
    15.00
    Month
  • Team
    <ul> <li>Inbound API calls: 10,000/day</li> <li>Logic & Automation: Lookup Field, Verified Email Domains</li> <li>Security & Compliance: Data Encryption</li> <li>Online Payment: Card on File, PayPal Payments, Square Payments</li> </ul>
    35.00
    Month
  • Enterprise
    <ul> <li>Inbound API calls: 50,000/day</li> <li>Security & Compliance: Folder Permissions, HIPAA Compliance, Require Two-Factor Authentication</li> </ul>
    99.00
    Month
Bigin by Zoho CRM
  • Free
    <ul> <li>500 Records</li> <li>Single Pipeline</li> <li>3 Workflows</li> <li>Telephony</li> </ul>
    0.00
    Month
  • Express
    <ul> <li>Pricing per user</li> <li>50,000 Records</li> <li>No-code web forms for lead capture</li> <li>Email Integration with email insights and mass emails</li> </ul>
    9.00
    Month
  • Premier
    <ul> <li>100,000 Records</li> <li>10 Pipelines</li> <li>Advanced workflows with date/time based triggers</li> <li>Stage transition rules for advanced automation</li> </ul>
    15.00
    Month
20NINE
  • 29
    <ul> <li>Company & contact directories</li> <li>Meetings & reminders</li> <li>Reports & diagrams</li> <li>Advanced searching</li> </ul>
    2.88
    Month
  • 29 for consultants
    <ul> <li>Consultant CVs</li> <li>Recruitment pipeline</li> <li>Accrual reports</li> <li>Company & contact directories</li> </ul>
    2.88
    Month
  • 29:ONE
    <ul> <li>Office 365</li> <li>LinkedIn LeadClipper</li> <li>Document templates</li> <li>Google Workspace</li> </ul>
    12.81
    Month

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