Help Scout

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Help Scout

Shared inbox, help center & live chat platform

Owned By

Help Scout

Other OS

iOS

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Android

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Mgmt Review
  • paid

Help Scout scales like any other help desk, but the customer experience feels personalized like email. Help Scout is ideal for companies of all sizes, and supports companies with 500+ users. Help Scout's clutter-free features keep teams of any size on the same page. With best in-class-reporting, integrated knowledge base, robust API and tons of integrations, and free iPhone app to support customers on the go, Help Scout lets your team focus on what really matters: your customers.

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In-Depth Reviewer Comments

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App Pricing Page

Standard <ul> <li>2 Mailboxes, 1 Docs site</li> <li>Up to 25 users (price per user)</li> <li>In-app messaging</li> <li>Live chat</li> </ul> 25.00 Month
Plus <ul> <li>5 Mailboxes, 2 Docs sites</li> <li>No user limit</li> <li>Custom fields</li> <li>Teams</li> </ul> 40.00 Month
Company <ul> <li>Unlimited Mailboxes</li> <li>Concierge onboarding service</li> <li>Dedicated account manager</li> <li>Unlimited Docs sites</li> </ul> Custom Year
This app has yearly payment discounts available.

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Independent Reviewer Comments

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Customer Questions

No one has asked any questions yet.
  • Standard
    <ul> <li>2 Mailboxes, 1 Docs site</li> <li>Up to 25 users (price per user)</li> <li>In-app messaging</li> <li>Live chat</li> </ul>
    25.00
    Month
  • Plus
    <ul> <li>5 Mailboxes, 2 Docs sites</li> <li>No user limit</li> <li>Custom fields</li> <li>Teams</li> </ul>
    40.00
    Month
  • Company
    <ul> <li>Unlimited Mailboxes</li> <li>Concierge onboarding service</li> <li>Dedicated account manager</li> <li>Unlimited Docs sites</li> </ul>
    Custom
    Year
Salesflare
  • Growth
    <ul> <li>Automate your CRM data input</li> <li>Track emails, links and website visits</li> <li>Get a LinkedIn sidebar, email sidebar & mobile app</li> <li>Send personalized email campaigns</li> </ul>
    35.00
    Month
  • Pro
    <ul> <li>Send workflows of multiple emails</li> <li>Set user permissions</li> <li>Create custom dashboards</li> <li>500 email finding credits</li> </ul>
    55.00
    Month
  • Enterprise
    <ul> <li>Custom training</li> <li>Data migration done for you</li> <li>Dedicated account manager</li> <li>Unlimited email finding credits</li> </ul>
    Custom
    Other
Method:CRM
  • Contact Management
    <ul> <li>QuickBooks integration: Real-time, two-way sync with QuickBooks Online, Patented two-way sync with QuickBooks Desktop</li> <li>Lead management: Email Sidebar management, Activity reminders</li> <li>Contact management: Customer management, Vendor management</li> <li>Online portals: Self-serve contact portals</li> </ul>
    25.00
    Month
  • CRM Pro
    <ul> <li>Financial management: View and create estimates, View and create sales orders</li> <li>Sales pipeline: Web to lead form, Sales opportunities</li> <li>Online portals: Accept payments through contact portals</li> </ul>
    44.00
    Month
  • CRM Enterprise
    <ul> <li>Financial management: View and create purchase orders, View and create bills</li> <li>Contact management: Manage customer support cases, Let customers submit support cases through portals</li> <li>Communication & productivity: Email campaigns</li> </ul>
    74.00
    Month
Teamleader
  • Go
    <ul> <li>Pricing for 2 users</li> <li>Contacts & companies</li> <li>Deals</li> <li>Quotations & invoices</li> </ul>
    60.00
    Month
  • Move
    <ul> <li>Time tracking</li> <li>Subscriptions</li> <li>Automated reminders</li> <li>Project management</li> </ul>
    70.00
    Month
  • Boost
    <ul> <li>Company entities</li> <li>Resource planning on projects</li> <li>Holiday planning</li> <li>Priority support via in-app chat</li> </ul>
    90.00
    Month

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