Slack and Sendbird Comparison Pricing and Features

Chat platforms are a way of life for businesses and consumers alike. But maybe even more so for businesses as they need the ability to communicate between employees, departments, and other companies. Two programs worth exploring are Slack and Sendbird for your communication needs.
Slack and Sendbird are both chat programs that allow users to chat with others in a group or separately. Employees can chat via messaging, video, and audio. Both systems work on multiple devices, so you can stay connected wherever you go. These systems help improve communication and help keep your team organized.
Slack and Sendbird allow employees to remain focused and on task instead of getting distracted by waiting for a phone call or email or getting up and leaving their office/cubical. You will find that a communication program helps your team complete tasks and projects more efficiently.

Slack is a chat system specifically designed for companies. Users can chat through messaging, audio, and video chat.
Chats are organized in two different ways. The first is by project so everyone can see what's going on with the project. The second is individual, direct messaging. Employees can send files over the platform or search for them in the system.
Slack offers multiple plans starting at $6.67/user/month, with an Enterprise plan perfect for large firms.

Sendbird is a chat platform where employees can send chats via messaging, audio, and video. Users can use the platform on almost any device, making it user-friendly.
Technically, Sendbird was actually designed for general, public use. The platform wasn’t explicitly intended as a company chat system. However, the technical support for the program is exceptionally knowledgeable about the product if you run into any issues.
Sendbird provides their plans on an annual basis starting at $399/month; they also have an Enterprise plan for large firms.

Slack
Customer Rating:
9/10

Chat service for individuals, teams, organizations and even software.

Pro
<ul> <li>Unlimited message history</li> <li>Unlimited apps and integrations</li> <li>Unlimited lightweight, voice-first huddles</li> <li>Secure work with other companies using Slack Connect channels</li> </ul>
8.00
Month
Business+
<ul> <li>99.99% guaranteed uptime</li> <li>User provisioning and deprovisioning</li> <li>SAML-based single sign-on</li> <li>Data exports for all messages</li> </ul>
15.00
Month
Enterprise Grid
<ul> <li>Unlimited workspaces</li> <li>Support for data loss prevention (DLP), e-Discovery and offline backup providers</li> <li>Designated customer success teams</li> <li>HIPAA-compliant message and file collaboration</li> </ul>
Custom
Other
Slack is a new way for your entire company to communicate. It replaces email with something faster, better organized and more secure. Instead of one-off email chains, all your communication is organized into channels that are easy to create, join and search. When there’s a channel for everything going on at your company, everyone knows exactly where to go to get work done.

When there’s a channel for everything going on at your company, everyone knows exactly where to go to get work done.
Sendbird
Customer Rating:
1/10

Conversations Platform for Mobile and Website

Developer
<ul> <li>No overages allowed</li> <li>100 MAU 10 peak concurrent connections</li> <li>No credit card required</li> <li>Community support</li> </ul>
0.00
Other
Starter 5K
<ul> <li>Pricing for 5K MAU</li> <li>Overages may apply</li> <li>Modern messaging essentials</li> <li>Basic moderation</li> </ul>
399.00
Month
Pro 5K
<ul> <li>Message translation</li> <li>Advanced moderation & filters</li> <li>Ticketed support</li> </ul>
599.00
Month
Enterprise
<ul> <li>Data export</li> <li>Option for dedicated servers</li> <li>Priority support</li> </ul>
Custom
Other

SendBird is a Messaging SDK and Chat API for Mobile Apps and Websites. They offer technical features that enable user-to-user, user-to-business, and business-to-business communication within any mobile or web service. SendBird is fully customizable and already serves hundreds of different use cases for customers, including on-demand, eCommerce, gaming, dating, video streaming, and enterprise messaging.

Evaluate your company's needs before choosing between the two platforms. Slack is specifically designed for businesses, while Sendbird was created for anyone to connect—but that doesn’t mean Sendbird is a poor choice. Think of it more like a replacement for SMS that allows you to communicate professionally while having the functionality that comes with apps like Slack.
If you need to continuously send files over the chat system and can search for those files later, then Slack is the better choice. But if you want a good chat platform to connect with other professionals in your industry or potential clients, then Sendbird might be the way to go.


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