Slack

communication > chat

Customer Review
9
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9.0

Slack is a new way for your entire company to communicate. It replaces email with something faster, better organized and more secure. Instead of one-off email chains, all your communication is organized into channels that are easy to create, join and search. When there’s a channel for everything going on at your company, everyone knows exactly where to go to get work done.

When there’s a channel for everything going on at your company, everyone knows exactly where to go to get work done.

In-Depth Reviewer Comments

Dimitri H.

Remote communication and collaboration made easy

Slack I find it extremely beneficial, especially for those companies operating remotely. It actually brings all teams from all sections of a company to one single platform everybody can interact with each other both in individual chats and also in group chats.

How did your team benefit the most?:

We are more productive and are able to sort out situations much faster.

One Major Feature That You Benefited From:

I use its huddle feature a lot it has made it super simple to connect with teams or individuals for quick meet-ups, one click and you can do audio or video chat to clear out thoughts and cover up discussions without having to use any other video/audio platform.

How difficult is it to get started?:

So not difficult we only had one online zoom session where we got all our employees and showed them how to onboard on Slack and what are its possibilities. Its interface on both mobiles and desktops is very sorted out.

One thing or feature you would improve:

I notice there's a slight time delay in mobile and desktop notifications. I have enabled notification on my smartphone and my laptop, anytime I receive any new message, it instantly notifies me via a tiny window on the bottom right of the laptop screen, but on mobile, it takes 1-2 min for the notification to pop up. Maybe it is on my own devices because no other team member faced the same.

Size of your organization:

190-210

Position or Role:

Content Marketer

Why You Signed Up:

To increase our communication speed

Meagan V.

Best collaboration tool for all size companies

It's like having your entire team in one place despite being in the office. I can track and monitor communication between every team, as a CEO, that is such a huge advantage because it helps enhance productivity across the organization.

How did your team benefit the most?:

We put most of our emphasis on collaboration, so Slack did the exact thing for us that it enabled collaboration across our company between different departments, teams, and projects. So we're all connected on almost every single operation.

One Major Feature That You Benefited From:

Slack integration is the winning feature for me, we operate many tools, including, with the integration option, it is now super easy to share and access various resources right from the Slack app.

How difficult is it to get started?:

In my company we didn't have any difficulty in shifting our communication to Slack, both the mobile application and desktop application are actually pretty simple to use.

One thing or feature you would improve:

All green for now. Hope it stays like this.

Size of your organization:

150-170

Position or Role:

CEO

Why You Signed Up:

To bring all our teams on one single platform

Becca V.

Slack simplifies team communication

I personally really like how clean it is to use Slack, there is almost zero hassle in communicating with different departments within the organization.
Direct communication with individuals is useful, especially when we want to share it with specific channel members.

How did your team benefit the most?:

When chats filled the channel, we were still able to find a specific message by simply searing in the search tab. So no message got lost.

One Major Feature That You Benefited From:

Direct chats to communicate with individuals like clients got easier for us, and we could share documents and other important resources privately with them.

How difficult is it to get started?:

As I said the interface is clean and straightforward. It helped us organize communication with different teams.

One thing or feature you would improve:

Sometimes clearing notifications from channels was confusing. I wish we could just long-press each channel to clear the notification badge.

Size of your organization:

100-120

Position or Role:

Finance Manager

Why You Signed Up:

To organize internal and external communication

App Pricing Page

Pro	<ul> <li>Unlimited message history</li> <li>Unlimited apps and integrations</li> <li>Unlimited lightweight, voice-first huddles</li> <li>Secure work with other companies using Slack Connect channels</li> </ul>	8.00	Month
Business+	<ul> <li>99.99% guaranteed uptime</li> <li>User provisioning and deprovisioning</li> <li>SAML-based single sign-on</li> <li>Data exports for all messages</li> </ul>	15.00	Month
Enterprise Grid	<ul> <li>Unlimited workspaces</li> <li>Support for data loss prevention (DLP), e-Discovery and offline backup providers</li> <li>Designated customer success teams</li> <li>HIPAA-compliant message and file collaboration</li> </ul>	Custom	Other

This app has yearly payment discounts available.

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InsiderApps Video Reviews

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Independent Reviewer Comments

Communication Tool for the New Age

Yar Weam

We were able to better our communication and meet our objectives thanks to Slack. We interact with Slack instead of email, and the results are a faster and more cohesive team.

Pros:

Improves file sharing and team collabs with minimal effort

Cons:

N/A

excellent tool for team management and coordination

Ubon Kanchana

I've tried a lot of similar applications, and while some of them are quite good, Slack looks to be better to the majority of them; using it feels really natural and easy. It can be linked with various apps built for Slack itself, such as being notified when a Jira ticket is created, transmitting a Zoom meeting recording to a channel, and so on. Overall, a highly developed piece of beauty!

Pros:

Simple to use, and capabilities are fairly straightforwad

Cons:

You have to pay to get historical msgs

The best even after acquired

Asad Zaman

Dreaded the news that Slack got acquired but so far so good. I have a team of nearly 40 people and Slack has nearly completely replaced phone meetings. I do think it can be very distracting if you are heads down and working... thoguh they have tools for that too. It is worth mentioning that with the free version you can't search for things in past chats. This is an absolute necessity for me, so I forked over the monthly fee. But for what you get, it's worth it.

Pros:

Overall best chat app for all mobile/desktop

Cons:

Only 15 people can only be present in a video call

web app

Oula Otin

Desktop/mobile apps are much better than web app version. Multiple channels are really confusing

Pros:

fast and reliable

Cons:

hate channels, video calling is very clunky

whats not to like?

AKM Borhanich

Using Slack for over 8 years now. I have a small team and a Free plan is good enough for me. I did use some extra apps (by using zapier) to make it more effective but some are better than others.

Pros:

Super effective and Highly customizable

Cons:

Expensive and free plan can see only last 10K messages

Simple and easy way to stay connected with your team

Ons Kmimech

There's plenty to love about Slack. The apps for it are ever-evolving.

Pros:

Easy to use/Setting customized user preferences

Cons:

Sometimes it's a little bit hard to manage all the channels

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Customer Questions

Salvatore Valente

How is the Android app? I use this mainly on Windows...

No answer has been provided yet. We have also reached out to the company for an answer.

Slack

Get Slack

Pro

<ul> <li>Unlimited message history</li> <li>Unlimited apps and integrations</li> <li>Unlimited lightweight, voice-first huddles</li> <li>Secure work with other companies using Slack Connect channels</li> </ul>

8.00

Month
Business+

<ul> <li>99.99% guaranteed uptime</li> <li>User provisioning and deprovisioning</li> <li>SAML-based single sign-on</li> <li>Data exports for all messages</li> </ul>

15.00

Month
Enterprise Grid

<ul> <li>Unlimited workspaces</li> <li>Support for data loss prevention (DLP), e-Discovery and offline backup providers</li> <li>Designated customer success teams</li> <li>HIPAA-compliant message and file collaboration</li> </ul>

Custom

Other

Sendbird

Get Sendbird

Developer

<ul> <li>No overages allowed</li> <li>100 MAU 10 peak concurrent connections</li> <li>No credit card required</li> <li>Community support</li> </ul>

0.00

Other
Starter 5K

<ul> <li>Pricing for 5K MAU</li> <li>Overages may apply</li> <li>Modern messaging essentials</li> <li>Basic moderation</li> </ul>

399.00

Month
Pro 5K

<ul> <li>Message translation</li> <li>Advanced moderation & filters</li> <li>Ticketed support</li> </ul>

599.00

Month
Enterprise

<ul> <li>Data export</li> <li>Option for dedicated servers</li> <li>Priority support</li> </ul>

Custom

Other

Polymail

Get Polymail

Basic

<ul> <li>Pricing per user</li> <li>Up to 2 Connected Accounts</li> <li>Comments & Mentions</li> <li>1 Personal Calendar Page</li> </ul>

13.00

Month
Premium

<ul> <li>Up to 20 Connected Accounts</li> <li>5 Calendar Pages</li> <li>Sequences</li> <li>Team Analytics</li> </ul>

29.00

Month
Enterprise

<ul> <li>Salesforce Integration</li> <li>SAML Single Sign-On (SSO)</li> <li>20 Calendar Pages</li> <li>Live Training & Phone Support</li> </ul>

59.00

Month

Orum

Get Orum

Free

<ul> <li>Take Orum for a spin and experience the boost in productivity</li> </ul>

Other
Launch

<ul> <li>Jumpstart your calling culture with unlimited dialing and voicemail drop</li> </ul>

Custom

Other
Ascend

<ul> <li>Dial internationally, unlock efficiency gains with team features like the Salesfloor and Live Listen</li> </ul>

Custom

Other
Beyond

<ul> <li>Enterprise-grade features that also take advantage of Orum's intelligence to enrich your data and connect with more prospects</li> </ul>

Custom

Other

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