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Sendbird

communication > chat > collaboration > Instant Messaging & Chat Software > customer service > Customer Chat Software

Customer Review
1
1.0

SendBird is a Messaging SDK and Chat API for Mobile Apps and Websites. They offer technical features that enable user-to-user, user-to-business, and business-to-business communication within any mobile or web service. SendBird is fully customizable and already serves hundreds of different use cases for customers, including on-demand, eCommerce, gaming, dating, video streaming, and enterprise messaging.

In-Depth Reviewer Comments

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App Pricing Page

Developer	<ul> <li>No overages allowed</li> <li>100 MAU 10 peak concurrent connections</li> <li>No credit card required</li> <li>Community support</li> </ul>	0.00	Other
Starter 5K	<ul> <li>Pricing for 5K MAU</li> <li>Overages may apply</li> <li>Modern messaging essentials</li> <li>Basic moderation</li> </ul>	399.00	Month
Pro 5K	<ul> <li>Message translation</li> <li>Advanced moderation & filters</li> <li>Ticketed support</li> </ul>	599.00	Month
Enterprise	<ul> <li>Data export</li> <li>Option for dedicated servers</li> <li>Priority support</li> </ul>	Custom	Other

This app has yearly payment discounts available.

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Independent Reviewer Comments

We are being overcharged!

Juanfran Javier

The cost per month just keeps on rising even while we've opted in for their annual plan. We get charged for our users who dont even use the Chat function yet we have to pay for all the users who are associated with us. We've been charged in excess for two months straight and they aren't ready to find a solution.

Pros:

N/A

Cons:

N/A

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Customer Questions

No one has asked any questions yet.

Sendbird

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Developer

<ul> <li>No overages allowed</li> <li>100 MAU 10 peak concurrent connections</li> <li>No credit card required</li> <li>Community support</li> </ul>

0.00

Other
Starter 5K

<ul> <li>Pricing for 5K MAU</li> <li>Overages may apply</li> <li>Modern messaging essentials</li> <li>Basic moderation</li> </ul>

399.00

Month
Pro 5K

<ul> <li>Message translation</li> <li>Advanced moderation & filters</li> <li>Ticketed support</li> </ul>

599.00

Month
Enterprise

<ul> <li>Data export</li> <li>Option for dedicated servers</li> <li>Priority support</li> </ul>

Custom

Other

Map My Customers

Get Map My Customers

Personal

<ul> <li>All standard features of Map My Customers, including routing, activity tracking and reports</li> <li>Support agents available during business hours via chat and email</li> <li>One-way CRM Integration available to import customer data from one of our supported CRMs</li> </ul>

60.00

Month
Team

<ul> <li>Team-wide reporting and dashboards on activities, performance and deal progress</li> <li>User permissions on activities, performance and deal progress</li> <li>Guided onboarding to jump-start your team to ensure faster results</li> <li>Two-way and custom CRM integration to seamlessly move data between systems</li> </ul>

105.00

Month

Skype

Get Skype

Enterprise

<ul> <li>Audio and HD video calling</li> <li>Smart messaging</li> <li>Screen sharing</li> <li>Call recording and Live subtitles</li> </ul>

Custom

Other

MessageBird

Get MessageBird

Free

<ul> <li>2 named Inbox seats</li> <li>Up to 1,000 monthly Flow Invocations</li> <li>Access to all channels (Premium channels fees apply)</li> <li>Coach support</li> </ul>

0.00

Other
Custom

<ul> <li>Custom Inbox seats</li> <li>Unlimited Live Chat conversations</li> <li>Custom monthly Flow Invocations</li> <li>Priority support options</li> </ul>

Custom

Other

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Sales Opportunities Found

Sendbird

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