When disruption is growing, OpenText announced Cloud Editions 22.2 (CE 22.2), a suite of new features and technologies that empower organizations to be flexible, responsive, and resilient. Being intelligent, connected, and responsible, OpenText, a world leader in information management, powers and protects organizations to get the information advantage.
During his opening speech at OpenText World EMEA this morning, Barrenechea will announce the CE 22.2 release.
The link between the experiences of customers and employees is information management. With CE 22.2, companies can quickly make decisions that drive modern work while sharing, managing, and safely monetizing their data. This innovation is at the core of helping enterprises better engage with partners, customers, and employees.
Integrate to surpass expectations for both customers and staff
To enable modern work, successful integration entails combining office equipment, software, and services. To streamline processes, refocus attention, and return to working smarter—not harder—connecting people, information, and processes might help. Connecting information to vital business apps and processes is made simpler by CE 22.2. By further integrating OpenText Core Content with Microsoft Teams, it becomes a central location for more sophisticated governance control, integrated eSignature workflows, templated corporate workspaces, capture, and other features in a potent SaaS solution. Businesses can now share material with Microsoft Teams, SAP, Salesforce, and line-of-business and industry solutions like Engineering with the aid of OpenText Extended ECM to enhance collaboration, better manage content, and establish a 360-degree view.
The new NetSuite Order to Cash Adapter Kit offers mid-market NetSuite users enterprise-grade integration tools to assist organizations of any size in achieving these capabilities. Without the requirement for EDI expertise, organizations can effortlessly interface with their trading partners to exchange important business documents including orders, invoices, and Advance Ship Notices (ASNs). Businesses can do this to hasten information flows, guarantee correct and timely information enters NetSuite, and future-proof digital processes.
Increase output while reducing information overload
To navigate the congested data world, businesses are attempting to strike a compromise between traditional working methods and cutting-edge technologies. By utilizing contemporary communications Customer Experience Management (CCM/CXM) and developer platforms that boost efficiency through data-driven, tailored, on-brand omnichannel experiences, businesses may go to the next level of information management with CE 22.2.
In order to better exploit first party data and enable even higher degrees of personalization, OpenText Exstream + CDP is now available. This improves customer engagement and response rates by combining data sources for accurate communication targeting. Through the addition of a new integration framework, OpenText Media Management speeds up content tracking using external apps and provides a new connector for smooth video distribution on Vidyard. OpenText Developer API Services are now available outside of North America, enabling developers in Europe and the EU Data Protection Zone to monetize their products for subscribers and extend OpenText Core Content subscriptions.
In order to develop machine learning and AI capabilities that support new industry-specific services, organizations can use and profit from existing data. Extended ECM, TeamSite, and Exstream are all included in the new Customer Lifecycle Information Management for Financial Services, which also connects with important CRM systems like Salesforce. This gives staff a 360-degree perspective of the consumer, enabling them to create improved customer experiences, uphold governance and risk management, and cut operating expenses. The new Asset Track & Trace for Healthcare also makes use of the IoT platform to find, identify, secure, and manage thousands of medical devices in order to enhance patient care, operational effectiveness, and security.
In an untrusting world, building trust
Organizations must power and safeguard their data and systems to achieve cyber resiliency in light of the rising global instability. Almost 35% of infiltration volume in 2021 was made up of incident response engagements, ransomware, and extortion operations, according to a recent Accenture research. This represents an increase of 107% from 2020.
Organizations must implement robust, multi-layered security and data protection policies to prevent threats, respond to them, and recover swiftly. Businesses of all sizes are protected by the comprehensive and deep security solutions offered by OpenText. With OpenText EnCase Information Assurance, which provides contemporary data collecting on the cloud with scalable visibility, CE 22.2 gives enterprises power in addition to existing security solutions. Modern email attachments may be readily collected and stored in Teams and O365, where they can be seen via the new evidence browser.
Through increased security solutions, OpenText is also enhancing compliance with the General Data Protection Regulation (GDPR) in corporate communication. Now accessible in the UK and Ireland is Webroot Email Encryption powered by Zix (UKI). Businesses have the capacity to monitor and safeguard personally identifiable information (PII) in their communication, including the capability to automatically block, quarantine, or encrypt outbound email communication that contains PII in accordance with corporate standards. With the addition of German language support, businesses may use Carbonite Information Archive to execute ongoing corporate compliance with e-discovery and archive communication. In addition to Mailstore's off-cloud email archiving in 17 languages, Carbonite Information Archive allows proactive compliance with cloud-based archiving of 50+ data sources.
Customers are given a comprehensive set of tools by CE 22.2's innovations to help them harness the power of information and manage it collaboratively, safely, and intelligently. By providing individuals with the information and tools they regularly use for richer, more individualized experiences, organizations may leverage information to their advantage.
